Strategic Customer Success Manager

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Collectly

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2017

🏥 Saúde

⚕️ Seguro de Saúde

💳 Fintech

Healthcare • Healthcare Insurance • Fintech

Collectly é uma healthtech que oferece um assistente financeiro com IA (AI) projetado para simplificar o processo de faturamento médico para os pacientes. A plataforma ajuda prestadores de serviços de saúde a melhorar o engajamento do paciente ao facilitar o entendimento e o pagamento de suas contas médicas, resultando em recebimentos mais rápidos e maior satisfação dos pacientes. A Collectly se integra a prontuários eletrônicos (EHR) e a sistemas de gestão de clínicas e consultórios já existentes, permitindo que as organizações de saúde aprimorem seus processos de faturamento sem trocar suas soluções de software atuais.

Descrição

• Own and deepen relationships with a portfolio of 5–10 enterprise healthcare customers, with a relentless focus on long-term retention, expansion, and value creation. • Serve as a strategic advisor to C-suite and VP-level stakeholders (CFOs, VPs of Revenue Cycle, Operations leads), aligning Collectly’s solutions to their financial, operational, and patient experience goals. • Develop and execute comprehensive account strategies and success plans that drive adoption, measurable ROI, and expansion across complex, matrixed organizations. • Lead high-impact Quarterly Business Reviews (QBRs), leveraging data and insights to tell a compelling story around performance, outcomes, and future opportunities. • Identify, influence, and drive multi-threaded expansion opportunities, including upsell and cross-sell motions within large enterprise accounts. • Partner cross-functionally with Sales, Product, and Implementation teams to ensure seamless delivery, alignment on customer goals, and successful expansion initiatives. • Act as the escalation point for critical issues, navigating complex organizations to drive resolution and maintain trust at the executive level. • Leverage deep knowledge of healthcare revenue cycle management to provide consultative guidance and best practices to customers. • Translate customer feedback into actionable insights for Product and Leadership teams, helping shape roadmap and company strategy. • Drive customer advocacy initiatives including executive references, case studies, and participation in industry events and conferences. • Maintain a strong understanding of healthcare industry trends, regulatory changes, and RCM innovation to position Collectly as a long-term strategic partner. • Travel up to 50% of the time to meet with customers on-site, attend industry conferences, and represent Collectly at key events.

🎯 Requisitos

• 10+ years of experience within RCM, healthcare, and/or healthcare technology, with demonstrated expertise in revenue cycle operations, patient financial experience, and/or healthcare finance. • Firsthand experience working in or alongside health systems, RCM companies, EHR organizations, or healthcare technology providers in a customer-facing, financial, or operational capacity. • Proven track record of managing and growing large, complex enterprise accounts (7-figure+ ARR), with demonstrated success in retention and expansion. • Deep understanding of healthcare revenue cycle management, including patient financial experience, billing workflows, coding, payer dynamics, and regulatory environment. • Experience engaging and influencing executive stakeholders within healthcare organizations (C-suite, VP-level) with a polished executive presence. • Highly consultative mindset with the ability to translate complex business challenges into strategic solutions and measurable outcomes. • Strong analytical and storytelling skills, with the ability to leverage data to drive executive conversations and decisions. • Demonstrated ability to operate cross-functionally and influence without authority in a fast-paced, high-growth environment. • Exceptional communication and relationship-building skills. • Experience with CRM and customer success platforms. • Willingness and ability to travel up to 50% of the time for customer engagements, conferences, and industry events. • Alignment with Collectly’s GTM Values: We are owners — we have high ownership and take action. We is greater than me — we have humility and put the team first. We know our numbers — we are data-driven and understand how to impact our business internally and our customers’ business externally. We are AI powered — we automate easy repetitive tasks and research so we can solve harder problems and have a greater impact. We are one with the Buffalo — we expect that there will be challenges along the way and, like the Buffalo, we confront these challenges head on by running INTO the storm.

🏖️ Benefícios

• Unlimited PTO: We believe in work-life balance and encourage you to recharge when you need it. • Comprehensive Health Coverage: Fully paid medical, dental, and vision insurance for you and your dependents, because your well-being matters to us. • Equity Opportunities: Share in our success with stock options — your hard work will drive our growth. • Retirement Planning Made Easy: Enjoy a 401(k) with a generous company match to secure your future. • Student Loan Support: We help lighten the load with contributions toward your student loans. • Competitive base salary + performance bonus + equity