Member Engagement Specialist

🕒 2 dias atrás

🌲 North Carolina – Remoto

🌲 North Carolina – Remote

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🚫👨‍🎓 Sem graduação necessária

👻 Score fantasma 12%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Community Care of North Carolina

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🏥 Saúde

⚕️ Seguro de Saúde

🤝 Sem Fins Lucrativos

Healthcare • Healthcare Insurance • Non-profit

Muitas vezes, os cuidados de saúde são uma fonte de frustração em vez de uma via para a cura. O sistema pode ser ineficiente, caro e difícil de navegar.

Descrição

• Conduct continual telephonic outreach to identified and referred members to engage them with care management services • Receive and manage referrals from data reports, clinical care management team members, PCPs, and other service providers • Complete and document member screening tools • Refer clinical needs to the appropriate clinical care management team member for assessment and follow-up • Schedule members for face-to-face or telephonic care management follow-up encounters • Meet daily and monthly program productivity and engagement metrics • Complete assignments within expected timeframes • Notify the supervisor of referral, assignment, or duty-related issues • Perform duties that keep operations organized and functional • Attend departmental and corporate meetings • Uphold CCNC goals, objectives, standards, department guidelines, company policies, and HIPAA regulations • Work with members, providers, and staff to implement program interventions, document activities, and refer appropriate members to professional staff

🎯 Requisitos

• High School/GED • Minimum of two years previous work experience, preferably in a health care setting • Prior telephonic call center experience desired • Healthcare experience and medical terminology knowledge highly preferred • Bilingual preferred • Strong oral and written communication proficiency • Attention to detail • Organizational and Time Management Skills • Strong Interpersonal Skills • Critical Thinking Skills • Motivational Interviewing Skills • Knowledge of Care Management Principles • Ability to work independently and use sound judgment • Multi-tasking abilities • Ability to provide information in a culturally and linguistically appropriate manner • Knowledge of and experience working in member or clinical data systems • Computer skills required, including various office software and the internet • Experience with MS Office software preferred • Must abide by HIPAA regulations • Travel using personal vehicle may be required within the region and/or the State

🏖️ Benefícios

• Competitive Benefits Package effective first day of employment • Opportunities for growth, training, and bonus incentives • Primarily remote work arrangement • Supportive and collaborative care team