Senior Operations Manager, Account Operations

🕒 Abril 20

🏄 California – Remoto

🏄 California – Remote

💵 $100.000 - $160.000 / ano

⏰ Tempo Integral

🟠 Sênior

⚙️ Operações

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Commure

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🤖 Inteligência Artificial

☁️ SaaS

🤝 B2B

Artificial Intelligence • SaaS • B2B

A Commure é uma empresa de tecnologia em saúde que desenvolve softwares com inteligência artificial e infraestrutura integrada para sistemas de saúde. A empresa cria assistentes de IA de ambiente, ferramentas de gestão de ciclo de receita, plataformas de engajamento de pacientes e soluções de monitoramento de ativos/segurança que se integram aos registros eletrônicos de saúde para automatizar a documentação, codificação, cobrança e fluxos de trabalho operacionais. A Commure foca no co-desenvolvimento de soluções com sistemas de saúde para reduzir os custos de cuidado, diminuir o desgaste dos profissionais de saúde e melhorar os resultados para pacientes e operações.

Descrição

• Drive client growth through operational optimization and new growth initiatives • Drive operational metrics (process throughput, defect rate, etc.) • Develop and standardize internal processes, reporting, training and documentation as we scale our customer base by 5-10x over the coming 12 months • Ensure the efficient and timely execution of all essential aspects of internal operations projects. • Engage in cross-functional collaboration with key internal stakeholders, including our Product, Engineering, Billing, Launcher, Account Management, and other Operations teams. • Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency. • Breakdown complex, challenging business problems • Own execution and outcomes • Understand the business in-and-out to be proactive about solving emerging problems • Act as the primary point of contact for our largest and most complex accounts, representing $1.2 - $1.5M in annual recurring revenue • Effectively manage client relationships, ensuring satisfaction and maximizing retention • Help junior members of the team manage their relationships by acting as an escalation point for their clients as needed • 10-20% travel required

🎯 Requisitos

• 3-5 years of experience in consulting, investment banking, or operations at a fast-paced SaaS tech company • Experience leading others in client-facing roles • Energized By People: You love interacting with customers and consistently seek to deliver a great customer experience • Comfortable working with data and proficiency in SQL + Excel • Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things • Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests • Project Confidence: You are humbly confident and can lead a client meeting and discuss difficult subjects while projecting confidence and trust • Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers • Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success. • Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Commure + Athelas' best practices. • Experience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectives. • Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience. • Experience in the RCM (Revenue Cycle Management) space and/or prior start-up experience is a bonus

🏖️ Benefícios

• Offers Equity