Benefits Call Center Representative

🕒 Maio 28

⚔️ Virginia – Remoto

⚔️ Virginia – Remote

💵 $18 / hora

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

📞 Representante de Call Center

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

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Conduent

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 2017

🤝 B2B

🛍️ Comércio Eletrônico

🏛️ Governo

💰 Venture Round em 2009-01

B2B • eCommerce • Government

Conduent é uma provedora de soluções impulsionadas por tecnologia que simplifica as operações de negócios tanto para o setor público quanto para empresas privadas. A empresa se especializa em aprimorar a experiência do cliente por meio de automação e analytics, otimizar operações financeiras e oferecer soluções completas de RH. Com foco em aumentar a eficiência operacional, a Conduent entrega uma variedade de serviços, incluindo soluções de atendimento ao cliente (contact center), soluções para o setor de saúde (healthcare) e soluções para órgãos de transporte, atendendo de ponta a ponta às necessidades de seus clientes.

Descrição

• You will be the initial point of contact for inquiries from potential and existing members with regards to their health and other financial benefits. • Will also support retirees and current employees with pension plan inquiries, enrollment and processing payouts. • This role combines phone-based administrative support and customer service and assisting members by navigating multiple systems to provide accurate benefits information. • You may periodically provide support through outbound calls as well. • Accurately document enrollment requests, status changes, complaints, and grievances. • Enter application and enrollment information into a web-based computer system for customers as needed. • Maintain technical and program policy proficiency within the client rules/guidelines and other related program policies. • Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

🎯 Requisitos

• High School Diploma/GED • Must be 18 years of age. • Ability to successfully pass a criminal background check. • Previous customer service and/or call center experienced. • Previous experience and knowledge of pension plans or DB skill set is ideal • Proficiency with MS Office and keyboarding • Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175) • Must have the ability to connect with an ethernet cable to a modem/router • Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. • Ability to solve problems through analysis and ongoing feedback. • Achieving results through knowledge, empathy, and commitment. • Ability to work with people of diverse backgrounds.

🏖️ Benefícios

• Paid Training and equipment provided. • Full-time schedule (40 hrs. a week) • Career Growth Opportunities • Benefits available to you DAY 1