Java Support Engineer

Vaga não está no LinkedIn

🕒 6 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $80.080 - $104.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Engenheiro de Suporte

🦅 Patrocina Visto H1B

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Conduent

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 2017

🏥 Saúde

📦 Logística

💼 Consultoria

💰 Venture Round em 2009-01

Healthcare • Logistics • Consulting

Conduent é uma provedora de soluções impulsionadas por tecnologia que simplifica as operações de negócios tanto para o setor público quanto para empresas privadas. A empresa se especializa em aprimorar a experiência do cliente por meio de automação e analytics, otimizar operações financeiras e oferecer soluções completas de RH. Com foco em aumentar a eficiência operacional, a Conduent entrega uma variedade de serviços, incluindo soluções de atendimento ao cliente (contact center), soluções para o setor de saúde (healthcare) e soluções para órgãos de transporte, atendendo de ponta a ponta às necessidades de seus clientes.

Descrição

• Provide first- and second-level technical software support directly to clients • Participate in and/or lead issue tracking and ticket review meetings with internal teams and clients • Focus on production-related issues and activities • Collaborate with Support Engineers, Maven Core Engineers, and Quality Assurance Testing Engineers • Use Jira to track support issues within client-specific SLAs • Use Jira to track Maven migration requests and DCRs within client expectations • Provide after-hours phone support coverage when required by business needs • Enter time spent on projects and tasks according to Conduent policy • Travel to client or company sites as required • Resolve issue tickets and implement fixes • Build change requests • Perform minor and major software release migrations and builds • Package and deliver escrow materials • Support defects, improvements, features, migrations, and implementations • Conduct software security scans and code reviews • Meet contractual obligations and complete assigned deliverables within established timeframes • Report to the Maven Delivery Manager

🎯 Requisitos

• Bachelor of Science in Software Development and 4+ years of experience in Java Software Development, or equivalent work experience • Strong Java/J2EE skills • Knowledge of SQL and relational databases, such as Oracle, MSQL, and PostgreSQL • Knowledge of JavaScript and related technologies, including HTML5, CSS3, jQuery, and Ajax • Knowledge of XML • Working knowledge of application servers such as Tomcat, WebSphere, AWS, and Azure helpful • Working knowledge of Agile and Waterfall development methodologies helpful • Knowledge of enterprise software required • Public health industry knowledge a plus • Strong analytical, conceptual, and technical problem-solving abilities • Ability to deliver outstanding customer service, including listening and empathy skills • Ability to organize and coordinate multiple projects while maintaining attention to detail and navigating competing priorities • Excellent oral, written, and interpersonal communication skills • Ability to remain calm, composed, and articulate in challenging situations • Ability to work independently while collaborating with cross-functional teams and organizations • Self-motivated and able to learn in a fast-paced, sometimes high-pressure environment with limited direct supervision • Ability to provide after-hours phone support when required • Ability to travel to client or company sites as required

🏖️ Benefícios

• Remote work from home • Career growth opportunities • Great work environment • Potential bonus or incentive based on business need • Health insurance coverage • Voluntary dental and vision programs • Life and disability insurance • Retirement savings plan • Paid holidays • Paid time off (PTO) or vacation and/or sick time