Representment Operations, Transaction Processing Associate III

🕒 Junho 10

🐻 Alaska, California, +12 estados a mais – Remoto

🐻 Alaska – Remote 🏄 California – Remote 🦌 Connecticut – Remote 🌺 Hawaii – Remote 🌽 Illinois – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote ☕ Washington – Remote

💵 $18 / hora

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

⚙️ Operações

🚫👨‍🎓 Sem graduação necessária

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Conduent

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 2017

🤝 B2B

🛍️ Comércio Eletrônico

🏛️ Governo

💰 Venture Round em 2009-01

B2B • eCommerce • Government

Conduent é uma provedora de soluções impulsionadas por tecnologia que simplifica as operações de negócios tanto para o setor público quanto para empresas privadas. A empresa se especializa em aprimorar a experiência do cliente por meio de automação e analytics, otimizar operações financeiras e oferecer soluções completas de RH. Com foco em aumentar a eficiência operacional, a Conduent entrega uma variedade de serviços, incluindo soluções de atendimento ao cliente (contact center), soluções para o setor de saúde (healthcare) e soluções para órgãos de transporte, atendendo de ponta a ponta às necessidades de seus clientes.

Descrição

• Process all transactions and perform all tasks accurately within the procedural guidelines and without errors. • Meet or exceed the Daily Productivity standards for each task performed. • Meet performance standards for Quality, as defined in the Quality Assurance Plan (QAP) with no errors. • Exhibit exemplary customer service internally and externally. Consistently meet or exceed customer's needs. • Maintain a strong understanding and knowledge of the procedures and operating systems used to perform your work. • Identifies and escalates through appropriate channels for items requiring risk review, exception handling or further analysis. • Explain complicated topics in a clear and concise manner. • Provide a high level of professional and courteous service using empathy when needed, while conducting account investigations • Log cases in database detailing actions taken on accounts and conversations with customers. • Ensure timely completion of tasks, to meet contract guidelines. • Performs other duties as assigned. • Complies with all policies and standards.

🎯 Requisitos

• Must be at least 18 years of age • Have a High School Diploma or an equivalent level of education • 1+ years of customer/client service experience • 1+ years of experience in the banking/financial industry including chargebacks and dispute knowledge • Working knowledge of computers and Windows applications. • All internals must have 6 months experience in your current role. • Be able to successfully pass a background check, credit check, security clearance, and fingerprinting

🏖️ Benefícios

• Full Time Employment • Competitive Pay: Pay is $18.50/hr. which may be below your state's minimum wage. Please take this into consideration when applying • Career Growth Opportunities • Full Benefit Options • Vacation, Sick Time, and Holiday Pay • Medical, Dental, Vision, Life Insurance, and additional benefits (eligible on day one) • 401K • Great Work Environment • Training hours: Monday -Friday from (8:00am-5:00pm) CST • Work an 8-hour shift schedules during our normal business hours of 8:00am – 6:00pm CST (Monday -Friday)