AI Operations Manager

Vaga não está no LinkedIn

🕒 Julho 25

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

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Clutch

SiteLinkedInTodas as Vagas

51 - 200 funcionários

📣 Marketing

✈️ Turismo

💼 Consultoria

Marketing • Travel • Consulting

A Clutch é uma empresa de consultoria orientada a resultados que redefine os métodos tradicionais de consultoria por meio de uma abordagem centrada no humano. Ao focar em soluções data-driven, a Clutch corrige lacunas em processos de negócios de organizações de todos os portes, incluindo órgãos governamentais, pequenos negócios e instituições financeiras. Especializada em marketing, comunicação e gestão de eventos, utiliza ferramentas e recursos proprietários para impulsionar resultados transformacionais. Notavelmente, a Clutch aplica uma abordagem de Transformação Humana (Human Transformation Approach) para reintegrar elementos humanos frequentemente negligenciados por soluções lideradas por tecnologia. Oferece insights impulsionados por AI para prever e quantificar emoções humanas, ampliando a compreensão e o suporte a empreendedores e ao ecossistema de startups.

Descrição

• Become an expert in the business you're stepping into: how credit unions operate, how a collections department runs day to day, the compliance rules that govern member contact, and what a past-due member's experience actually looks like. • Learn Emma end-to-end: the system prompt architecture, the full configuration surface (verification protocols, escalation triggers, constraint language, payment negotiation boundaries, tone), and the implementation process from kickoff to go-live. • Shadow active implementations and live customer deployments, including dry-run testing sessions with credit union collections teams. • Map the current post-sale journey and identify where context is lost, where defaults are missing, and where the process breaks. • Own Emma implementations end-to-end as the customer's single point of contact: conversation design, business rule definition, live testing facilitation, and go-live sign-off. • Own post-go-live performance for a book of live accounts: monitoring agent results, catching quality drift, and running executive business reviews that prove outcomes. • Codify Clutch's implementation defaults — a pre-configured, best-practice starting point for every design decision — so every engagement starts from "here's what works, tell us where you're different" instead of a blank page. • Stand up the operating infrastructure for the function: health monitoring, standardized reporting, and repeatable playbooks. • Run the full post-sale book for Emma independently, balancing setup mode (new customers) and optimization mode (mature accounts). • Extend the operating model you built for Emma to the next agents in the portfolio as they reach market. • Define the hiring plan and role design for scaling the function beyond yourself, and begin building the team. • Operate as the field-intelligence engine for the agent business: what you learn from customers directly shapes product roadmap, sales positioning, and pricing.

🎯 Requisitos

• 5+ years in management consulting, business operations, or a comparable structured problem-solving role in a fast-paced environment, preferably in SaaS and/or Fintech. • A recommendation posture: you lead with a point of view. You are comfortable telling a C-level executive "here's what we think you should do" and defending it — and equally comfortable updating when the evidence says you're wrong. • End-to-end execution ownership: you run complex, multi-stakeholder projects to completion without a project manager behind you. • Genuine AI fluency and curiosity: hands-on comfort working with LLM-based products, and the drive to understand how an agent's configuration shapes its behavior on a live call. You don't need to be an engineer, but you can't be a tourist. • A builder's instinct: you turn tribal knowledge into playbooks, defaults, and tooling — you build the function, not just do the job. • Executive presence: you will be the face of Clutch's AI agents to credit union leadership from day one. • Nice to have, explicitly not required: collections experience, credit union or banking background, or software engineering skills. We hire for consultative horsepower and execution — we can teach the domain.

🏖️ Benefícios

• Remote Flexibility: Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly. • Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh ideas. • Paid Time Off: Enjoy flexible PTO days yearly for relaxation and rejuvenation. • Stock Options: Joining us means having a stake in our success, so you'll receive stock options as part of your compensation package. • Home Office Setup: Create your ideal workspace with a dedicated budget for home office essentials. • Work Trip Budget: Grow personally and professionally with a budget for work-related trips and co-working. • Health Coverage: Prioritize your well-being with comprehensive health and dental insurance plans.