Senior Manager, Practice Operations

🕒 5 dias atrás

🏄 California – Remoto

🏄 California – Remote

💵 $160.000 - $180.000 / ano

⏰ Tempo Integral

🟠 Sênior

⚙️ Operações

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Celerity Consulting Group

SiteLinkedInTodas as Vagas

51 - 200 funcionários

⚖️ Jurídico

📦 Logística

⚡ Energia

Legal • Logistics • Energy

A Celerity Consulting Group é uma empresa de consultoria especializada em capacitar organizações públicas de serviços públicos ao converter dados complexos em inteligência clara e acionável. Eles visam mitigar riscos, otimizar ativos e maximizar resultados de projetos no setor de energia. A empresa oferece serviços de consultoria estratégica, gestão de projetos e análise de dados especializada, focando em consultoria para concessionárias de energia elétrica e gás, gestão de vegetação em serviços públicos e suporte em litígios. A ampla expertise da Celerity ajuda os clientes a se preparar, prevenir e proteger contra incidentes, garantindo segurança e desempenho. Sua abordagem única envolve refinar e converter dados brutos em insights valiosos para apoiar operações de utilidade pública e desafios de engenharia.

Descrição

• Own the weekly resource coordination sync across multiple projects • Align deployment to project demand, manage capacity constraints, and ensure engagements are adequately resourced • Maintain a real-time view of utilization across active engagements • Identify and resolve over-allocation, burnout risks, and skill mismatches • Build and maintain operational cadences, including team meetings, delivery check-ins, onboarding sequences, and inter-pillar coordination • Escalate delivery risks and translate team intelligence into executive signals • Ensure project teams have appropriate tools, templates, methodologies, and standards • Define and maintain practice methodology, discovery frameworks, requirements standards, stakeholder engagement approaches, and deliverable quality benchmarks • Build a learning and development calendar with cross-pillar exposure • Create and maintain a competency framework for performance evaluation and career progression • Support development of delivery playbooks, templates, and standards for discovery, change management, testing, cutover, and post-implementation support • Identify capability gaps and address them through targeted development • Use quarterly coach roundtable insights to shape new-hire onboarding • Lead structured onboarding and help new hires reach delivery readiness within 60–90 days • Manage senior business analysis professionals as direct reports • Hold quarterly coaching roundtables with cross-pillar coaches • Retain and support experienced senior practitioners • Contribute to capacity planning against pipeline and growth targets • Partner with leadership on coaching models, cross-pillar development programs, and structural adjustments • Maintain operating model documentation, role definitions, operating norms, and governance processes • Promote continuous improvement through lessons learned, feedback loops, and project retrospectives • Conduct quality audits and reviews and implement quality improvement processes

🎯 Requisitos

• Minimum of 10 years of experience in technology consulting, professional services, or a related discipline • Demonstrated experience leading or managing teams of senior practitioners • Proven track record as a people manager, including performance reviews, difficult conversations, retention risk, and career development • Experience with Agile and Waterfall methodologies in SaaS companies or with system integrators • Strong working knowledge of the four pillars as a discipline: Project Management, Business/Technical Analysis, Solution Architecture, and Engineering • Experience managing resource deployment and capacity planning in a project-based or consulting environment • Ability to build trust with experienced peers and direct reports • Comfort operating in a high-growth, structurally evolving environment • Strong understanding of utility operations, asset management, and regulatory compliance • Demonstrated experience in team building and leadership • Excellent project management skills, including project planning, execution, and risk management • Exceptional communication and interpersonal skills • Ability to travel domestically and/or internationally if required • Bachelor’s degree in Business Administration, Information Systems, Management, or a related field, or equivalent experience • PMP/PMI-ACP, Prosci/Change Management, ITIL, SAFe/Agile, or relevant certifications preferred

🏖️ Benefícios

• Employee welfare and development activities outside of work to promote team building • Formal training and certification • Medical Insurance • Dental Insurance • Vision Insurance • Disability Insurance (STD/LTD) • Flexible Spending Account • Health Savings Account • Basic Life/AD&D • 401(k) plan • Paid Time Off • Company Holidays • Leave of Absence • Remote work and Flexible Work Schedules (for qualified positions) • Employee Referral Program • Professional Development • Charitable Contribution Match

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