Operations Center Specialist

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🕒 Julho 22

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Convey

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2013

📦 Logística

💼 Consultoria

☁️ SaaS

Logistics • Consulting • SaaS

A Convey é uma plataforma de inteligência de decisões para a cadeia de suprimentos, oferecida como um software em nuvem que fornece visibilidade em tempo real, gestão de transporte (TMS), gestão de pátio (YMS), logística de eCommerce de última milha, análises de tarifas e emissões, e automação orientada por IA. A plataforma usa dados de transporte em grande escala, integrações telemáticas e de TMS/ERP e orquestração de IA multi-agente para prever interrupções, resolver exceções, melhorar o desempenho pontual, reduzir custos e emissões, e otimizar operações para embarcadores, 3PLs, agentes de carga e transportadoras.

Descrição

• Monitor real-time alerts and dashboards (AWS CloudWatch, Datadog, SQS, alert channels) • Acknowledge and respond to automated alarms within SLA • Perform initial incident assessment and impact analysis • Escalate issues to Tier 2 teams with clear, actionable context • Follow established SOPs and incident response runbooks • Access servers via approved, read-only SSH • Analyze application and system logs to identify error patterns and anomalies • Capture evidence (logs, screenshots, timestamps) during incidents

🎯 Requisitos

• Vocational or college-level education • Experience in technical support or customer service • Strong problem-solving and communication skills • Familiarity with operating systems and basic troubleshooting • Ability to stay calm and methodical during incidents • Comfortable working rotating shifts (including weekends/holidays) • Ability to follow structured processes and SOPs • Nice to Have • Experience with Jira, Confluence, Zendesk, or similar tools • Basic understanding of IT infrastructure and monitoring • Exposure to cloud platforms (AWS, Azure, or GCP) • Basic networking and IT security knowledge • Experience handling calls, emails, and escalations

🏖️ Benefícios

• Fully covered Medical, Dental, and Vision coverage for employees • Cost share for dependents • 401(K) plan with company match • Fully covered STD/LTD • Employee Assistance Program (EAP) • Paid Maternity Leave • 12 weeks of paid parental leave for birthing parent • Paid Paternity Leave • Flexible PTO policy - We trust employees to manage their time effectively and take time off as needed to maintain a healthy work-life balance. Discretionary time off is unlimited, subject to manager approval and business needs. • 12 paid holidays throughout the year, including winter recess for all employees between December 25th-January 1st • On-site gym available for free use in Denver, CO for employees based in the Denver area