B2B Customer Support Specialist

🕒 Junho 26

🌐 Argentina, Peru – Remoto

🇦🇷 Argentina – Remoto 🇵🇪 Peru – Remoto

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

💝 Suporte ao Cliente

🚫👨‍🎓 Sem graduação necessária

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CookUnity

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2015

🍽️ Alimentos e Bebidas

🏭 Manufatura

🛍️ Comércio Eletrônico

Food & Beverage • Manufacturing • eCommerce

CookUnity é um serviço de entrega de refeições que oferece uma ampla seleção de pratos gourmet elaborados por chefs e entregues diretamente na porta dos clientes. A empresa colabora com chefs premiados para criar refeições diversas, com qualidade de restaurante, que atendem a diferentes preferências alimentares e estilos de vida, como keto, vegano, paleo e mais. A CookUnity foca em oferecer conveniência e flexibilidade, com opções de 4 a 16 refeições por semana, que podem ser personalizadas ou selecionadas automaticamente com base nas preferências do cliente. As refeições são entregues frescas, não congeladas, garantindo alta qualidade e sabor. A empresa também enfatiza a sustentabilidade em suas soluções de embalagem e busca reduzir o desperdício. A CookUnity apresenta uma forma prática de desfrutar refeições de alta qualidade preparadas por grandes chefs, sem a necessidade de cozinhar.

Descrição

• Manage incoming support requests from both B2B clients and Smart Fridge users. • Respond to inbound support tickets via Zendesk or other support platforms • Provide timely and accurate responses to questions related to: • Smart Fridge usage and access • Meal purchases and scanning issues • Wallet balance and payment questions • Bulk meal orders and delivery inquiries • Ensure tickets are resolved efficiently while maintaining high customer satisfaction • Follow established SLAs for response and resolution times • Assist office managers or program administrators with operational questions • Support bulk meal orders including order changes, scheduling questions, and delivery coordination • Help troubleshoot issues related to office programs or workplace meal services • Ensure client concerns are addressed professionally and escalated when necessary • Assist users experiencing issues with: • App login or access • QR scanning and purchase transactions • Wallet top-ups and payment processing • Account or reward issues • Investigate fridge-related incidents such as product availability, scanning issues, or access problems • Identify operational issues and ensure they are escalated to the appropriate teams when necessary. • Track recurring ticket themes and operational friction points • Maintain accurate records of support interactions

🎯 Requisitos

• 2–4 years of experience in customer support, operations support, or service delivery roles • Experience working with ticketing platforms such as Zendesk and Salesforce • Strong written and verbal communication skills • Comfortable interacting with both end-users and business clients • Strong problem-solving skills and attention to detail • Ability to manage multiple tickets and priorities simultaneously • Comfortable working in a fast-paced operational environment. • Preferred requirements: • Experience supporting B2B services or workplace programs • Experience in food service, logistics, or hospitality operations • Familiarity with mobile apps or connected hardware products • Experience working with operational teams to resolve service issues.

🏖️ Benefícios

• 💸 Get paid in USD. • 🗺 Work remotely: design the life that you want • ⛱ Enjoy 15 days of vacation each year from the start date • 🎄 16 fully paid Argentinean holidays • 🩺 Healthcare Benefit: Monthly stipend to use with your preferred healthcare provider • 🗓️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical • 🐣 Paid Family leave • 🕯 Compassionate Leave: 3-5 days each time the need arises • 🧘🏽‍♀️ Customize the benefits that suit your needs! Access a range of perks tailored to you, including learning opportunities, wellness memberships, delivery apps, and more, through our comprehensive benefit platform • 🧑‍🏫 Personalized English coach