Operations and Merchant Support Associate

🕒 Julho 16

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CookUnity

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2015

🍽️ Alimentos e Bebidas

🏭 Manufatura

🛍️ Comércio Eletrônico

Food & Beverage • Manufacturing • eCommerce

CookUnity é um serviço de entrega de refeições que oferece uma ampla seleção de pratos gourmet elaborados por chefs e entregues diretamente na porta dos clientes. A empresa colabora com chefs premiados para criar refeições diversas, com qualidade de restaurante, que atendem a diferentes preferências alimentares e estilos de vida, como keto, vegano, paleo e mais. A CookUnity foca em oferecer conveniência e flexibilidade, com opções de 4 a 16 refeições por semana, que podem ser personalizadas ou selecionadas automaticamente com base nas preferências do cliente. As refeições são entregues frescas, não congeladas, garantindo alta qualidade e sabor. A empresa também enfatiza a sustentabilidade em suas soluções de embalagem e busca reduzir o desperdício. A CookUnity apresenta uma forma prática de desfrutar refeições de alta qualidade preparadas por grandes chefs, sem a necessidade de cozinhar.

Descrição

• Run smooth merchant cycles. Own the operating calendar from menu deadlines to delivery windows, making sure every active merchant is ready before each cycle goes live. • Be the go-to partner for restaurants. Support merchants on cycle status, promos, fulfillment changes, subscriber capacity, pauses, and the day-to-day questions that come with launching something new. • Catch issues before they become bigger problems. Monitor dispatch, delivery, fulfillment, refunds, and payout details so small mistakes do not turn into customer or merchant frustration. • Create the operating playbook. Turn recurring fire drills into clear SOPs, checklists, and runbooks that make the business more reliable every week. • Support customers with care and urgency. Triage incoming support requests, resolve issues quickly, keep FAQ content up to date, and identify patterns that should become product improvements. • Help merchants keep momentum. Nudge restaurants to promote their subscriptions, track who needs follow-up, and make sure strong launches do not fade after the first cycle. • Coordinate design and launch needs. Turn merchant requests for storefront updates, packaging, and launch assets into clear briefs, then keep freelance and internal work moving. • Partner with product and engineering. Translate merchant and customer feedback into clear product requests, test operational features before they launch, and push for fixes when a one-off issue becomes a pattern. • Share the right signals. Contribute to weekly leadership reporting with delivery incidents, support volume, response times, merchant health flags, and operational learnings.

🎯 Requisitos

• 2+ years in operations, customer support, account management, or a similar role at a startup, marketplace, restaurant, delivery, subscription, or high-growth company. • A clear, warm communicator who can build trust with restaurants, customers, and internal teams. • Strong attention to detail and comfort managing several moving pieces at once. • Calm judgment under pressure, especially when a customer, merchant, or delivery issue needs a quick answer. • A builder mindset. You do not just solve the issue in front of you, you ask how to make it easier next time. • Comfort using tools like Linear, Slack, Gmail, Retool, support systems, and AI tools to move faster and stay organized. • High ownership and follow-through. If something matters to the merchant or customer experience, you make sure it gets done.

🏖️ Benefícios

• 💸 Get paid in USD • 🗺 Work remotely: design the life that you want • ⛱ Enjoy 15 days of vacation each year from the start date • 🎄 16 fully paid Argentinean holidays • 🩺 Healthcare Benefit: Monthly stipend to use in your preferred healthcare provider • 🗓️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical • 🐣 Paid Family leave • 🕯 Compassionate Leave: 3-5 days each time the need arises • 🧘🏽‍♀️ Flexible benefits, your way: a prepaid card you can use on wellness, learning, food, and more. • 🤖 AI-forward workplace: enterprise access to ChatGPT and Claude to help you work smarter and grow faster. • 🧑‍🏫 Personalized English coach