Senior Customer Success Manager

🕒 2 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $95.000 - $171.000 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

👻 Score fantasma 0%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

Candidatar-se

Encontrar Vagas Remotas Similares

Copeland

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1921

A Copeland é uma empresa global com presença em várias regiões, incluindo América do Norte, Europa, Ásia-Pacífico, América Latina e Oriente Médio & África. A empresa oferece seus serviços em diversos idiomas para atender aos diferentes mercados. A Copeland é projetada para a sustentabilidade, indicando um compromisso com práticas ecologicamente corretas. Oferecem recursos para investidores, atualizações de notícias, oportunidades de carreira, informações sobre patentes e são focados em acessibilidade e privacidade. Isso sugere uma empresa que opera em um conjunto possivelmente diverso de indústrias multinacionais, com forte ênfase na sustentabilidade e inclusão.

Descrição

• Own the Verdant partnership as the primary Bueno counterpart • Build joint success plans and run regular working sessions with Verdant leadership, sales and delivery teams • Develop trusted relationships with hotel owners, asset managers, management companies, brands, general managers, chief engineers and facilities teams • Lead onboarding of hospitality portfolios and properties from signed agreement to live analytics • Deliver engineering analysis and reporting addressing HVAC and refrigeration faults, energy waste, kitchen and cold-storage performance, and comfort complaints • Develop and execute customer and partner success plans • Identify adoption, expansion and cross-sell opportunities and hand them to account management • Serve as escalation point for client and partner questions and issues • Train property engineering teams, operators and Verdant staff on Bueno features and best practices • Gather customer and partner feedback to inform account management and product roadmaps • Monitor MAU, NRR, NPS, realized energy savings and partnership health • Prepare reports and executive summaries for Bueno and Verdant leadership • Improve tools and processes and build repeatable hospitality and partner-led deployment playbooks • Help scale Bueno in the US

🎯 Requisitos

• 5+ years in customer success, account management or client-facing delivery for B2B software or services • 3+ years managing complex, multi-level stakeholder relationships • Experience managing or growing a strategic partnership or channel relationship • Working knowledge of HVAC, refrigeration, building systems, energy efficiency, energy calculations, and measurement and verification (M&V) • Strong understanding of the built environment and building services • Strong ability to work in cross-functional remote teams • Excellent project and task management skills • Excellent verbal and written communication, including executive-level presentations • Demonstrated proactiveness and ability to self-manage • Must be authorized to work full time in the US • Ability to travel up to 20% • Strongly preferred: hotel and hospitality experience • Familiarity with hotel operations and engineering, including central plants, guest-room HVAC, kitchens and cold storage, laundry and pools • Knowledge of hospitality sustainability and energy programs, including ENERGY STAR, LEED or Green Key • Experience with hospitality technology such as building management systems, guest-room management systems and property management systems • Experience selling or delivering energy services, efficiency or smart building solutions through a partner • Experience in rapidly scaling, mission-driven teams and building processes and playbooks from scratch • Experience in analytics and data modeling • Technical expertise with refrigeration systems

🏖️ Benefícios

• Medical insurance plans • Dental and vision coverage • 401(k) • Flexible time off plans • Paid parental leave • Vacation and holiday leave • End-to-end employee development from onboarding through senior leadership • Fully remote work arrangement • Opportunity to collaborate with team and leader on remote operating principles

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo