Senior Customer Success Manager

🕒 Setembro 24

🐊 Florida, New Jersey, +5 estados a mais – Remoto

🐊 Florida – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote

💵 $100.000 - $135.000 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

👻 Score fantasma 4%

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Corcentric

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 1996

💼 Consultoria

📦 Logística

📣 Marketing

Consulting • Logistics • Marketing

A Corcentric é uma empresa que se especializa em soluções de comércio B2B, oferecendo uma gama de serviços e tecnologias para otimizar os processos de aquisição e pagamento. Suas ofertas incluem serviços gerenciados, como contas a receber e pagar gerenciadas, aplicações inteligentes para automação e sourcing estratégico. Eles fornecem soluções em diversos domínios, incluindo gestão de frotas, consultoria financeira e transformação digital, utilizando ferramentas impulsionadas por IA para aprimorar a tomada de decisões empresariais. A Corcentric visa ajudar os clientes a melhorar o fluxo de caixa, gerenciar despesas e otimizar processos da cadeia de suprimentos, capacitando assim as empresas a alcançar um crescimento sustentável e eficiência.

Descrição

• Serve as a client executive advocate by coordinating distributed internal functions and resources • Act as the primary point of contact for post-sales activities, including onboarding, consultative guidance, change management, product training, technical support, and account management • Cultivate customer executive relationships and reinforce strategic solution positioning • Conduct regular business reviews with customer executives • Establish and monitor long-term customer success roadmaps • Monitor customer health indicators and sentiment trends and restore customer confidence when needed • Support, train, and engage key users and contacts across a diverse customer portfolio • Deliver best practices and value-added guidance as a trusted advisor • Coordinate with product, delivery, and support teams on product enhancements and change requests • Monitor and promote customer product adoption and usage • Communicate and train customers on new functionality and system upgrades • Identify opportunities to increase Corcentric’s product and solution footprint • Act as the internal customer advocate • Identify and resolve customer relationship issues with internal resources • Represent the customer voice to the product team for enhancements and feature requests • Identify critical success factors and business process improvements to enhance customer experience • Report to the VP, Customer Success within the Global Customer Success team

🎯 Requisitos

• Bachelor’s degree in business or relevant field (or equivalent experience) • Source-to-Pay (S2P), Procure-to-Pay (P2P), or source-to-contract domain knowledge and experience • Approximately 4+ years’ experience in a SaaS environment working in Customer Success Management, Account Management, or similar • Experience managing a concentrated portfolio of 10–20 enterprise-scale customer accounts as a consultative partner • Exceptional collaboration and interpersonal skills • Ability to build relationships at all organizational levels and influence internal and external stakeholders • Efficient organizational skills with strategic and tactical thinking ability • Strong technical problem-solving abilities • Demonstrated communication and presentation skills • Experience preparing and delivering customer presentation decks in MS PowerPoint • Proficiency using MS Excel to analyze and chart data • Influencing and negotiation skills • Team-player mindset and consistent record of meeting commitments • Ability to travel approximately 15–20%

🏖️ Benefícios

• Annual paid time off program increasing with tenure • Eight paid holidays plus three personal holidays • Annual paid day off for volunteering • Paid maternity, paternal/secondary caregiver, and adoptive parent leave • Company-paid life and disability insurance • 401k program with company match • Medical insurance options including PPO and High Deductible Health Plan with company HSA contribution • Dental plan including orthodontia coverage • Vision plan including LASIK discount • Medical, dental, and vision coverage available from the first of the month following start date • No-cost Employee Assistance Program with 24/7 confidential counseling and additional support services • Professional development opportunities • Cross-functional promotional opportunities • Annual discretionary bonus eligibility

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