Client Success Manager

🕒 Outubro 26

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $80.000 - $115.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

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Cordial

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2014

📣 Marketing

☁️ SaaS

🤖 Inteligência Artificial

Marketing • SaaS • Artificial Intelligence

Cordial é uma empresa de tecnologia de marketing especializada em mensagens cross‑channel e personalização orientada por dados. Oferece um conjunto de ferramentas que inclui uma Customer Data Platform (CDP) com IA, orquestração de jornadas e identity resolution para elevar a personalização de campanhas em email, SMS e aplicativos mobile. A Cordial integra dados de clientes e orquestra campanhas para aumentar a receita por mensagem e melhorar a produtividade dos times de marketing, recebendo reconhecimento por suas capacidades de IA. A plataforma ajuda as empresas a entender o comportamento dos clientes, criar perfis unificados e executar estratégias de marketing em escala, garantindo ao mesmo tempo uma experiência de usuário mais humana.

Descrição

• Ensure the success of a portfolio of Cordial’s Commercial clients • Serve as the strategic account owner and post-sale owner of the entire client relationship • Participate in pre-sales discovery conversations with prospective clients • Advocate for and align technology and expertise on behalf of clients • Own client success plans, executive engagement, commercial relationships, and proactive management of competitive threats • Immerse in clients’ businesses and manage portfolios toward meaningful business impact • Understand client business challenges and map Cordial features and benefits to client needs • Create and deliver success plans and coordinate Technical Account Managers, Solutions Engineers, and Deliverability teams • Own client planning, status, and review meeting cadence and program organization • Develop deep knowledge of Cordial’s platform and demonstrate its capabilities • Solve strategic campaign and technical implementation challenges • Drive renewals through forecasting, negotiation, and contract execution • Expand Cordial integrations and drive renewal, expansion, and advocacy • Partner with Channel Growth & Partnership teams and align technology and service partners with clients • Participate in business development and discovery meetings • Partner with Sales, Marketing, and Product Development on client needs, use cases, and success stories • Travel to client sites for business meetings approximately 10% or less annually, depending on the assigned client base

🎯 Requisitos

• Bachelor’s degree • 4+ years working in a client management role at a SaaS company, including commercial and enterprise experience • Preferably experience in CRM • Strong technical aptitude and commercial instincts • Ability to build long-term relationships with all levels of a client’s organization • Independent, organized, detail-oriented, and able to solve problems • Excellent written and oral communication skills, including communication with technical and non-technical audiences • Ability to work cross-functionally, ideally with Product, Engineering, and Sales • Negotiation skills • Strong project management skills and ability to manage multiple projects and clients simultaneously • Track record of delivering results in a dynamic, autonomous startup environment • Enterprise marketing automation industry experience is a bonus • Experience with Monday.com, Harvest, Client Success, JIRA, or similar tools is a bonus • Experience with email marketing and digital marketing technologies, personalization and optimization technologies, and advanced marketing automation is a bonus • Cordial does not provide visa sponsorship, visa transfers, immigration support, or employment-related immigration documentation for new hires

🏖️ Benefícios

• Equity • Bonus • Medical, dental, vision, and life benefits • 401k match • Flexible time off • Monthly wellness stipend • Monthly cell phone stipend • Childcare reimbursement • Continued education yearly reimbursement • Healthy work/life balance • Dedication to DE&I efforts • Respectful and open culture

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