Senior Operations Engineer

🕒 Setembro 2

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $107.000 - $128.000 / ano

⏰ Tempo Integral

🟠 Sênior

⚙️ Operações

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Cotiviti

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

🏥 Saúde

💼 Consultoria

📦 Logística

Healthcare • Consulting • Logistics

Cotiviti é uma empresa de tecnologia e análise em saúde que se especializa em melhorar a precisão e o desempenho dos pagamentos por meio de soluções avançadas de análise de dados. Eles se associam a planos de saúde, agências governamentais e provedores de serviços de saúde para fornecer insights que aprimoram a qualidade e a eficiência na prestação de cuidados. Com soluções como ajuste de risco, gerenciamento de políticas de pagamento e engajamento de membros, a Cotiviti busca otimizar os resultados financeiros e clínicos para o ecossistema de saúde.

Descrição

• Provide technical and operational support to enterprise clients for product-related issues • Respond to customer inquiries via email and phone promptly and professionally • Host online troubleshooting and investigation sessions on customer production environments • Collect and document necessary problem details to drive effective resolution • Reproduce customer-reported issues in controlled test environments for root cause analysis • Develop custom utilities, workarounds, and new solutions to resolve critical issues and improve product functionality • Deploy and manage Edifecs applications on Kubernetes and AWS to support enterprise clients’ cloud infrastructure needs • Implement fixes for defects identified during troubleshooting or reported by customers • Assist Product and Development teams with performance analysis, functional testing, and validation during release cycles • Partner with Product Implementation and Development teams to address complex issues and ensure smooth product delivery • Collaborate virtually with Product Operations staff to ensure seamless teamwork and knowledge sharing • Provide mentorship and task guidance to Product Support and Product Operations teams • Deliver a consistent, responsive, and positive customer experience • Complete responsibilities outlined on the annual Performance Plan • Complete special projects and other duties as assigned

🎯 Requisitos

• Bachelor’s degree or foreign degree equivalent in Computer Science, Computer Engineering, Information Technology, or related technical field • 5 years of progressive, post baccalaureate experience in product support or implementation in the healthcare industry • 7 years of experience reading and writing relational database queries using T-SQL or ANSI-SQL • 7 years of hands-on experience developing or supporting applications using one or more of: COM, VB, Jscript, Java, Perl, C# or VB.Net • 7 years of experience working with EDI and EDI systems • Knowledge of HIPAA and Enrollment Management within Healthcare domain • 7 years of experience working with HTML/XML • 6 years of experience working with code, such as code debugging and analyzing defects within code • Minimum 2 years of hands-on experience with Kubernetes and AWS, specifically in deploying and managing Edifecs applications • Ability to analyze complex problems, interpret data, and make decisions • Maintaining accuracy and precision in tasks • Identifying issues, evaluating options, and implementing solutions • Capacity to quickly learn new technologies, processes, and tools • Understanding and conveying technical concepts clearly • Ability to work under pressure and handle multiple priorities • Must be able to provide high-speed internet access/connectivity and office setup and maintenance • Must be able to provide a dedicated, secure work area • Must be able to perform duties with or without reasonable accommodation

🏖️ Benefícios

• Medical insurance • Dental insurance • Vision insurance • Disability insurance • Life insurance coverage • 401(k) savings plans • Paid family leave • 9 paid holidays per year • 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti • Remote work • Virtual interviews

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