Head of Customer Success

🕒 2 dias atrás

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Credo AI

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2020

💼 Consultoria

🏥 Saúde

📣 Marketing

💰 $12.800.000 Series A em 2022-05

Consulting • Healthcare • Marketing

Credo AI é uma empresa especializada em soluções de governança de IA. Sua plataforma ajuda as empresas a adotar, expandir e governar a inteligência artificial de forma segura e eficaz, alinhando pessoas, processos e tecnologia. A Credo AI oferece um serviço de consultoria, uma Academia de Governança de IA para aprendizado e uma plataforma abrangente de governança com ferramentas como um registro de IA, centro de risco e automação de regulamentações. A empresa fornece soluções sob medida para vários casos de uso, incluindo barreiras de segurança para IA generativa e avaliações de risco de fornecedores. Com foco em IA responsável, a Credo AI visa tornar a IA uma vantagem competitiva confiável para os negócios, garantindo conformidade com regulações e padrões emergentes como Colorado SB21-169, Regulamento de IA da UE e ISO/EIC 42001.

Descrição

• Define and execute the Customer Success strategy to achieve measurable business outcomes and long-term customer value • Build and scale a world-class enterprise Customer Success organization • Develop repeatable methodologies, playbooks, health models, success plans, and lifecycle processes • Serve as a trusted advisor to executive stakeholders at strategic accounts • Drive enterprise adoption, measurable outcomes, expansion, and long-term retention • Partner with Sales on customer transitions, expansion opportunities, and customer lifetime value • Collaborate with Product, Engineering, and AI Advisory to inform product strategy and roadmap priorities • Lead executive business reviews and strategic account planning • Build scalable customer operations, forecasting, metrics, health frameworks, and executive reporting • Recruit, develop, coach, and inspire the Customer Success team • Champion customer needs and a customer-first mindset across the organization

🎯 Requisitos

• Experience building and scaling an enterprise Customer Success organization through significant growth, ideally from approximately $10M to $100M ARR • Proven success leading strategic customer relationships with Fortune 500 and Global 2000 organizations • Extensive experience managing complex enterprise accounts with approximately $500K to $5M+ annual contract values • Experience driving adoption and measurable business outcomes for highly technical software platforms, preferably AI, machine learning, data, cybersecurity, governance, or enterprise infrastructure products • Demonstrated success building expansion motions that generate growth through customer value • Strong executive presence and ability to influence C-level stakeholders • Experience partnering with Product and Engineering to translate customer insights into roadmap priorities • Familiarity with AI governance, Responsible AI, cybersecurity, privacy, risk management, or highly regulated industries strongly preferred • Experience building customer success operating models, customer health frameworks, and scalable post-sales processes • Data-driven leadership with operational rigor, relationship-building skills, and people-development ability • AI fluency or willingness to learn is a requirement • Leads with humility, curiosity, and passion for customer outcomes • Builds high-performing teams through coaching and development • Inspires trust through transparency, accountability, and follow-through • Strategic mindset with willingness to be hands-on • Comfortable with ambiguity and building systems, teams, and processes from the ground up • Believes exceptional customer experiences are created by exceptional employee experiences • Nice to have: experience in AI governance, Responsible AI, GRC, cybersecurity, data governance, or enterprise AI platforms • Nice to have: experience in highly regulated industries such as financial services, healthcare, government, or critical infrastructure • Nice to have: previous Head of Customer Success, VP of Customer Success, or senior customer executive experience in a high-growth enterprise SaaS company • USA-based role with Pacific Time Zone preferred • Permanent US work authorization required by the application form

🏖️ Benefícios

• Competitive Salary and Equity • Health, dental, and vision coverage • Ergonomic benefit for work equipment • Coworking space costs covered • In-person meetups covered • Unlimited time off • Up to 12 weeks of paid parental leave • 401(k) plan for employees (US only) • Fully distributed remote work • Company-wide offsites multiple times a year