Senior Operations Manager

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🕒 Junho 15

🤠 Texas – Remoto

🤠 Texas – Remote

💵 $75.000 - $85.000 / ano

⏰ Tempo Integral

🟠 Sênior

⚙️ Operações

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Crisp Professional Development

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 1990

📚 Educação

👥 RH Tech

Education • HR Tech • Coaching

Crisp Professional Development é uma organização focada em aprimorar habilidades profissionais através de diversos cursos de treinamento. Eles oferecem uma ampla gama de programas, incluindo cursos de liderança, gestão, comunicação e RH, projetados tanto para indivíduos quanto para equipes. Como um centro credenciado pelo Institute of Leadership and Management (ILM), a Crisp está comprometida em oferecer oportunidades de desenvolvimento personalizadas que atendam às necessidades únicas de seus clientes, visando, em última análise, fazer uma diferença positiva em suas vidas profissionais.

Descrição

• Build Operational Framework: Develop firm-wide dashboards to track ROI, revenue, margins, and intake conversion. • Standardize Procedures: Define, document, and implement SOPs for workflows including intake, billing, and client communication. • Establish KPIs: Create KPI frameworks, reporting rhythms, and accountability processes that help the founder and team monitor performance, identify issues early, and improve execution. • Systems Integration: Improve how Lawmatics, Docketwise, QuickBooks, LawPay, and other tools communicate with one another. Build cleaner workflows, improve data visibility, reduce manual handoffs, and ensure systems support better decision-making across intake, billing, case management, and reporting. • AI & Automation: Use tools such as Claude, Zapier-style integrations, CRM automations, and workflow automation to increase team capacity, reduce manual work, improve consistency, and support high-quality legal work without compromising client service. • Optimize Intake: Design and manage a 24/7 reception solution to minimize missed calls and tighten SLAs. • Lead Change Management: Drive early projects for operational wins and train the team on new systems and processes. • Ensure Data Accuracy: Establish data standards and ensure timely inputs for strategic decision-making. • Operational Accountability: Monitor deadlines, KPIs, workflows, and project progress. Follow up with team members, surface issues early, and escalate performance or resource concerns to the founder when needed.

🎯 Requisitos

• Experience in Operations: Proven experience in operations within SMBs; law firm background preferred. • CRM and Process Expertise: Hands-on CRM ownership and process build-out, preferably with Lawmatics. • Tech and Automation Skills: Familiarity with AI tools and integrations like Zapier to enhance firm efficiency. • Data and Reporting Skills: Competence in creating and managing analytics dashboards for performance tracking. • Strong Project Management: Ability to plan and execute projects in a dynamic environment with high follow-through. • Communication Skills: Excellent clarity in communication, setting expectations, and maintaining accountability. • Values Alignment: Mission-driven and quality-obsessed, with a humble, low-ego approach. • Education: Bachelor's degree required; additional certifications are a plus.

🏖️ Benefícios

• Health Insurance: Health insurance plan available. • Paid Time Off: Two weeks of PTO. • Holidays: Federal holidays observed. • Schedule: 8:30 AM–5:30 PM, with a 1-hour lunch break. • Work Arrangement: Remote initially while the Dallas-Fort Worth office is being launched, with the expectation of transitioning to primarily onsite once the office is established. • Travel: Occasional travel to Houston may be required, likely every couple of months. • Growth Path: Opportunity to grow from Senior Operations Manager into Director of Operations or potential COO-level responsibilities as the firm scales.