Healthcare Staffing Account Manager

🕒 Julho 27

🐊 Florida, Illinois, +6 estados a mais – Remoto

🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Nebraska – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

⏰ Tempo Integral

🔴 Especialista

💰 Gerente de Contas

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O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Cross Country Healthcare

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🏥 Saúde

🎯 Recrutamento

☁️ SaaS

💰 $3.835.805 Post-IPO Equity - Cross Country Healthcare em 2004-08

Healthcare • Recruitment • SaaS

A Cross Country Healthcare é uma empresa de soluções de força de trabalho e pessoal focada em saúde. Fornece serviços de pessoal clínico e não clínico, incluindo enfermagem de viagem e atribuições aliadas, locum tenens para médicos e provedores de prática avançada, staffing per diem/local, colocação permanente, profissionais escolares, serviços de saúde domiciliar/PACE e colocações de liderança executiva/interina. Também oferece soluções de força de trabalho voltadas para empregadores, como MSP/pools de recursos internos, gerenciamento de fornecedores locum, staffing de crise sob demanda, soluções internacionais e terceirização de processos de recrutamento, além de uma plataforma tecnológica (VMS/Xperience neutra), análises/insights e serviços de consultoria relacionados.

Descrição

• Serve as the primary point of contact for client inquiries, concerns, and ongoing staffing needs. • Build and maintain strong client relationships by understanding staffing trends, workforce needs, and long-term goals. • Work with clients to identify contract openings, staffing requirements, and cross-selling opportunities; prepare and deliver proposals, quotes, and service information. • Demand forecasting utilizing historical data and market insights to align staffing resources to align with clients’ goals and service level agreements. • Negotiate client bill rates, contract terms, and ensure timely follow-up on open orders. • Collaborate with the Sales team on larger opportunities and account strategies to expand market share. • Partner with Recruiting, Credentialing, Compliance, Housing/Travel, and Billing teams to ensure timely fulfillment of staffing requests, proper logistics, compliance standards, accurate invoicing, and client satisfaction. • Collaborate with Staffing team to prioritize client orders. • Identify, present, and onboard qualified candidates; facilitate interviews and client feedback. • Ensure staffing requests are fulfilled within agreed timelines and service levels. • Provide guidance and support to assigned staff to ensure they meet client expectations. • Monitor and assess performance of placed staff, proactively addressing issues to maintain high service quality. • Resolve client concerns promptly while upholding company standards of excellence. • Establish and track client Key Performance Indicators (KPIs) (e.g., fill rate, time-to-fill, retention, response times) to ensure alignment and mutual success. • Conduct regular business reviews with clients, incorporating KPIs, spend analysis, and workforce planning discussions. • Prepare and deliver regular performance reports, updates, and staffing metrics to clients and leadership. • Drive Continuous improvement initiatives based on client feedback and operational data. and service improvement. • Stay informed about industry trends, competitor activity, pay rates, and regulatory changes to guide staffing strategies. • Accurately document client interactions, job details, and orders in internal systems, ensuring compliance with company standards. • Achieve or exceed activity goals, performance metrics, sales quotas, and revenue targets. • Perform other duties as assigned.

🎯 Requisitos

• Minimum of 1 year (preferably 2 years) of related experience in account management or customer success, ideally within healthcare staffing or home healthcare settings. • Proven track record of meeting or exceeding sales targets or customer retention goals. • Experience using CRM software (e.g., Salesforce, HubSpot,) to manage accounts and sales activities. • Familiarity with community resources and ability to work under pressure are essential. • Excellent communication, negotiation, and interpersonal skills. • Ability to work independently and collaboratively in a team environment while managing multiple client accounts. • Strong customer focus with a proactive attitude toward client success. • Excellent organizational skills. • Proficiency in Microsoft Office Suite and staffing management software.

🏖️ Benefícios

• Must have the ability to perform the essential functions of the job with or without reasonable accommodation