Healthcare Staffing Account Manager

🕒 Julho 27

🐊 Florida, Illinois, +6 estados a mais – Remoto

🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Nebraska – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

⏰ Tempo Integral

🔴 Especialista

💰 Gerente de Contas

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Cross Country Healthcare

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🏥 Saúde

🎯 Recrutamento

☁️ SaaS

💰 $3.835.805 Post-IPO Equity - Cross Country Healthcare em 2004-08

Healthcare • Recruitment • SaaS

A Cross Country Healthcare é uma empresa de soluções de força de trabalho e pessoal focada em saúde. Fornece serviços de pessoal clínico e não clínico, incluindo enfermagem de viagem e atribuições aliadas, locum tenens para médicos e provedores de prática avançada, staffing per diem/local, colocação permanente, profissionais escolares, serviços de saúde domiciliar/PACE e colocações de liderança executiva/interina. Também oferece soluções de força de trabalho voltadas para empregadores, como MSP/pools de recursos internos, gerenciamento de fornecedores locum, staffing de crise sob demanda, soluções internacionais e terceirização de processos de recrutamento, além de uma plataforma tecnológica (VMS/Xperience neutra), análises/insights e serviços de consultoria relacionados.

Descrição

• Serve as the primary point of contact for client inquiries, concerns, and ongoing staffing needs. • Build and maintain strong client relationships by understanding staffing trends, workforce needs, and long-term goals. • Work with clients to identify contract openings, staffing requirements, and cross-selling opportunities; prepare and deliver proposals, quotes, and service information. • Demand forecasting utilizing historical data and market insights to align staffing resources to align with clients’ goals and service level agreements. • Negotiate client bill rates, contract terms, and ensure timely follow-up on open orders. • Collaborate with the Sales team on larger opportunities and account strategies to expand market share. • Partner with Recruiting, Credentialing, Compliance, Housing/Travel, and Billing teams to ensure timely fulfillment of staffing requests, proper logistics, compliance standards, accurate invoicing, and client satisfaction. • Collaborate with Staffing team to prioritize client orders. • Identify, present, and onboard qualified candidates; facilitate interviews and client feedback. • Ensure staffing requests are fulfilled within agreed timelines and service levels. • Provide guidance and support to assigned staff to ensure they meet client expectations. • Monitor and assess performance of placed staff, proactively addressing issues to maintain high service quality. • Resolve client concerns promptly while upholding company standards of excellence. • Establish and track client Key Performance Indicators (KPIs) (e.g., fill rate, time-to-fill, retention, response times) to ensure alignment and mutual success. • Conduct regular business reviews with clients, incorporating KPIs, spend analysis, and workforce planning discussions. • Prepare and deliver regular performance reports, updates, and staffing metrics to clients and leadership. • Drive Continuous improvement initiatives based on client feedback and operational data. and service improvement. • Stay informed about industry trends, competitor activity, pay rates, and regulatory changes to guide staffing strategies. • Accurately document client interactions, job details, and orders in internal systems, ensuring compliance with company standards. • Achieve or exceed activity goals, performance metrics, sales quotas, and revenue targets. • Perform other duties as assigned.

🎯 Requisitos

• Minimum of 1 year (preferably 2 years) of related experience in account management or customer success, ideally within healthcare staffing or home healthcare settings. • Proven track record of meeting or exceeding sales targets or customer retention goals. • Experience using CRM software (e.g., Salesforce, HubSpot,) to manage accounts and sales activities. • Familiarity with community resources and ability to work under pressure are essential. • Excellent communication, negotiation, and interpersonal skills. • Ability to work independently and collaboratively in a team environment while managing multiple client accounts. • Strong customer focus with a proactive attitude toward client success. • Excellent organizational skills. • Proficiency in Microsoft Office Suite and staffing management software.

🏖️ Benefícios

• Must have the ability to perform the essential functions of the job with or without reasonable accommodation