Operations Solutions UAT Specialist

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🕒 Maio 22

🏈 Ohio – Remoto

🏈 Ohio – Remote

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CrossCountry Mortgage, LLC

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

💸 Finanças

💰 $400.000.000 Debt Financing em 2021-11

Finance

CrossCountry Mortgage, LLC é uma das principais instituições de crédito imobiliário de varejo dos Estados Unidos, oferecendo uma variedade de soluções de financiamento para compradores de imóveis, proprietários que desejam refinanciar e quem busca crédito com garantia do imóvel (home equity). A empresa oferece um portfólio completo de serviços, incluindo empréstimos para compra de imóveis, refinanciamento de financiamentos imobiliários e linhas de crédito com garantia do imóvel (HELOC). A empresa se orgulha de ajudar os clientes a navegar pelo processo de compra do imóvel com facilidade, sejam compradores de primeira viagem ou investidores experientes. Reconhecida por suas taxas de juros competitivas e pelo processamento ágil dos empréstimos, a CrossCountry Mortgage busca apoiar seus clientes na conquista da casa própria e de seus objetivos financeiros.

Descrição

• Act as the primary liaison during testing phases between the technology team, internal stakeholders, and third-party vendors • Ensure quality assurance during the implementation of technical updates • Identify issues and ensure successful deployment of solutions that align with business needs and user expectations • Serve as the main point of contact for all testing-related communications • Prepare test plans for assigned technical updates to ensure alignment with project goals • Create test cases for all relevant scenarios to validate system functionality • Prepare User Acceptance Testing (UAT) Form summarizing testing results, issues found, and recommendations for improvements • Complete User Acceptance Testing (UAT) within Service Level Agreements (SLA) • Identify, document, and track defects, issues, and enhancement requests using JIRA • Work closely with stakeholders and cross-functional teams to gather feedback • Provide regular status updates to project managers and stakeholders regarding testing progress and outcomes • Participate in meetings with cross-functional teams to align on project goals and timelines • Assess the impact of changes and create communications for the company • Collaborate with the training department on company announcements, SOPs, and workflows • Demonstrate updates and communications on calls; present and participate in meetings as needed • Validate implemented changes in production • Work with operations departments to identify opportunities for improvement of processes • Assist with providing materials and documents for audits and reviews • Perform other duties as assigned

🎯 Requisitos

• 4+ years’ experience in the mortgage industry • Encompass LOS experience • Knowledge of the overall mortgage workflow • Knowledge of all agency guidelines • Knowledge of compliance and disclosure requirements • JIRA experience, a plus • Proficient in Microsoft Office suite (Word, Excel, and Outlook) • Excellent prioritization, organization, and time management skills • Excellent conflict management, teamwork and negotiation skills

🏖️ Benefícios

• medical • dental • vision • 401K • company-provided short-term disability • employee assistance program • wellness program