Account Manager

🕒 Maio 27

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CrowdRiff

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2013

☁️ SaaS

📱 Mídia

SaaS • Media • Marketing

CrowdRiff é uma empresa especializada em marketing de destinos, oferecendo ferramentas para buscar, gerenciar e publicar conteúdo gerado por usuários e vídeos curtos. Suas soluções são projetadas para destinos como DMOs (Organizações de Marketing de Destinos), hotéis, resorts, museus, operadores turísticos e atrações. CrowdRiff oferece uma plataforma onde os usuários podem lidar com a logística da produção de vídeos curtos originais, curar conteúdo gerado por usuários, centralizar mídias visuais e colaborar de forma eficaz. Ao otimizar o gerenciamento de conteúdo visual, a CrowdRiff economiza tempo e reduz os custos de produção de vídeos para seus clientes, enquanto aumenta as visualizações de vídeos sociais.

Descrição

• Manage the full lifecycle of assigned accounts, with a focus on Destination Marketing Organizations (DMOs), within the west coast. • Build and maintain strong relationships with key stakeholders across each account. • Execute outreach and engagement strategies to support product adoption, retention, and upsell opportunities. • Identify and qualify new business opportunities in partnership with your Business Development Representative (BDR). • Meet or exceed quarterly and annual retention and revenue growth targets. • Serve as the primary point of contact for customers, ensuring a positive and productive relationship. • Monitor customer health and proactively address potential risks. • Partner with support resources to deliver onboarding, training, and value-driven check-ins. • Demonstrate product value through regular business reviews and sharing relevant success stories. • Share customer and regional feedback with internal teams to help influence product improvements and go-to-market tactics. • Participate in beta programs and assist customers in adopting new features. • Maintain accurate CRM records, account plans, and forecasts for renewals and upsells. • Track performance metrics and report on key account outcomes. • Ensure operational efficiency by following established processes and best practices. • Partner with Product, Marketing, and Support teams to deliver exceptional customer experiences. • Support marketing and advocacy efforts such as case studies, references, and testimonials. • Represent CrowdRiff at industry events and networking opportunities as needed. • Stay current on CrowdRiff’s product capabilities and industry trends. • Participate in internal training programs to enhance product knowledge and account management skills. • Share learnings and collaborate with peers to strengthen overall team performance.

🎯 Requisitos

• 2–4 years of experience in account management, customer success, or B2B SaaS sales. • Proven track record of meeting or exceeding retention and/or growth targets. • Strong communication, relationship-building, and presentation skills. • Ability to interpret customer data and use insights to drive engagement. • Experience working cross-functionally with Product, Marketing, Sales, or Customer Success teams. • Familiarity with the travel, tourism, or DMO industry is an asset. • Comfortable managing multiple accounts and priorities in a fast-paced environment.

🏖️ Benefícios

• 🍼 Parental leave • 📚 Extended learning and development opportunities through our DevDollars program • 💰 Equity incentives • ☀️ Feel-Good Fridays:Enjoy a half-day off every other Friday in summer • 🗓️ No-meeting Fridays year-round • 💻 Flexible work hours • 🎉 Regular team socials & team events • ⛱ Up to 8 weeks of vacation • 💲 Up to $3000 towards your next trip • 🌍 Travel and work from a country of your choice for 90 days