Account Management Manager

Vaga não está no LinkedIn

🕒 Julho 9

🌽 Illinois – Remoto

🌽 Illinois – Remote

💵 $54.300 - $145.860 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

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CVS Health

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1963

🏥 Saúde

⚕️ Seguro de Saúde

🛒 Varejo

Healthcare • Healthcare Insurance • Retail

CVS Health é uma empresa líder de saúde nos Estados Unidos, dedicada a ampliar o acesso e a acessibilidade ao cuidado. A empresa adota uma abordagem abrangente que inclui serviços de saúde, seguro saúde e gestão de benefícios farmacêuticos (PBM). Por meio de suas subsidiárias, como Aetna e CVS Caremark, a CVS Health oferece uma variedade de serviços que promovem o bem-estar, a gestão de condições de saúde e a cobertura acessível de medicamentos prescritos. A CVS Health opera farmácias de bairro, oferece serviços de farmácia por correspondência e gerencia programas de medicamentos de especialidade, com o objetivo de tornar o cuidado com a saúde conveniente e acessível para todos. Movida pela missão de conectar pessoas a serviços essenciais de cuidado, a CVS Health está comprometida em fomentar comunidades mais saudáveis e apoiar o bem-estar de todas as pessoas.

Descrição

• In collaboration with the Account Executive, develops complex account plans and strategies to maximize customer relationships, mitigate risks, and achieve superior customer service • Conducts routine business reviews with clients, identifying areas for improvement, and making recommendations to optimize account outcomes • Collaborates with internal stakeholders, such as operations, marketing, and product teams, to align account strategies, deliver value-added solutions, and enhance customer experience • Implements proactive account management and customer support, addressing client inquiries, resolving issues, and ensuring a smooth and positive client experience • Identifies and assesses risks within client accounts, developing mitigation strategies and action plans to proactively address challenges and ensure long-term success • Establishes and implements programs and innovative initiatives for the organization to advance Account Management initiatives • Forecasts changes within the Account Management industry, conducts business impact assessments, and develops modification strategies with the aid of process improvement methodologies • Coaches’ clients on addressing regulatory issues and health care trends with potential impact on client benefit program strategy • Coaches more junior colleagues in techniques, processes, and responsibilities.

🎯 Requisitos

• 5+ years of healthcare/health insurance industry experience • 3+ years of Account Management, Sales Support, and/or Implementation experience • Health Insurance license (Life and Health Insurance Producer-IL or resident state) (or must obtain within 90 days of hire) • Proficiency in Microsoft Office, Excel, TEAMs and PowerPoint • Ability to travel 10-15% nationally • Adept at execution and delivery (planning, delivering, and supporting) skills • Adept at business intelligence • Adept at problem solving and decision-making skills • Adept at collaboration and teamwork • Adept at growth mindset (agility and developing yourself and others) skills • Advanced MS Excel experience.

🏖️ Benefícios

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs