Account Representative

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🕒 Ontem

🏄 California – Remoto

🏄 California – Remote

💵 $21 - $44 / hora

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

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CVS Health

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1963

🏥 Saúde

⚕️ Seguro de Saúde

🛒 Varejo

Healthcare • Healthcare Insurance • Retail

CVS Health é uma empresa líder de saúde nos Estados Unidos, dedicada a ampliar o acesso e a acessibilidade ao cuidado. A empresa adota uma abordagem abrangente que inclui serviços de saúde, seguro saúde e gestão de benefícios farmacêuticos (PBM). Por meio de suas subsidiárias, como Aetna e CVS Caremark, a CVS Health oferece uma variedade de serviços que promovem o bem-estar, a gestão de condições de saúde e a cobertura acessível de medicamentos prescritos. A CVS Health opera farmácias de bairro, oferece serviços de farmácia por correspondência e gerencia programas de medicamentos de especialidade, com o objetivo de tornar o cuidado com a saúde conveniente e acessível para todos. Movida pela missão de conectar pessoas a serviços essenciais de cuidado, a CVS Health está comprometida em fomentar comunidades mais saudáveis e apoiar o bem-estar de todas as pessoas.

Descrição

• Serve as the day-to-day contact for customers regarding enrollment, claims questions, escalated issues, onsite meetings, and educational sessions with students • Serve as a liaison between Aetna Student Health and customers • Identify constituent-specific service issues, develop solutions, and potentially lead resolution with other areas • Provide information about Aetna policies, plan design and benefit changes, and network updates, including impact analysis • Collaborate with the account management team on growth and renewal objectives • Assist with preparation and delivery of renewal packages • Support plan administration activities including installation, open enrollment, health fairs, plan setup, eligibility, billing, and ID card sign-off • Assist with constituent training on product and policy questions • Take initial calls for direct sales requests and forward them to appropriate sales staff • Assist teams with processing RFPs • Partner with sales to develop comprehensive growth strategies for the assigned book of business, aligned with customer objectives, financial position, and employee benefit strategy • Provide cross-sell opportunities and profitable revenue and growth

🎯 Requisitos

• 3 years of relevant industry experience • Outstanding written and oral communication skills • Knowledge of Word, PowerPoint, Excel, and Salesforce.com • Exceptional project management, problem-solving, and attention to detail • Exceptional relationship-building skills • Demonstrated planning and organizational skills; ability to manage multiple issues and prioritize work • Ability to develop strong working relationships with matrix partners to drive deliverables • Bachelor’s degree in business or equivalent work experience • Some support activities may require attainment of state licensure to sell insurance products

🏖️ Benefícios

• CVS Health bonus, commission or short-term incentive program • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being, based on eligibility