Senior Manager, Digital Product – Scheduling and Fulfillment Planning

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🕒 5 dias atrás

🌵 Arizona, Illinois, +3 estados a mais – Remoto

🌵 Arizona – Remote 🌽 Illinois – Remote 🦞 Maine – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $118.450 - $236.900 / ano

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CVS Health

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1963

⚕️ Seguro de Saúde

🛒 Varejo

🧘 Bem-estar

Healthcare Insurance • Retail • Wellness

CVS Health é uma empresa líder de saúde nos Estados Unidos, dedicada a ampliar o acesso e a acessibilidade ao cuidado. A empresa adota uma abordagem abrangente que inclui serviços de saúde, seguro saúde e gestão de benefícios farmacêuticos (PBM). Por meio de suas subsidiárias, como Aetna e CVS Caremark, a CVS Health oferece uma variedade de serviços que promovem o bem-estar, a gestão de condições de saúde e a cobertura acessível de medicamentos prescritos. A CVS Health opera farmácias de bairro, oferece serviços de farmácia por correspondência e gerencia programas de medicamentos de especialidade, com o objetivo de tornar o cuidado com a saúde conveniente e acessível para todos. Movida pela missão de conectar pessoas a serviços essenciais de cuidado, a CVS Health está comprometida em fomentar comunidades mais saudáveis e apoiar o bem-estar de todas as pessoas.

Descrição

• Own Signify’s scheduling and fulfillment product roadmap • Design intelligent fulfillment and scheduling products that connect member needs with clinician supply • Define and execute the product strategy for member-to-provider matching and scheduling • Own appointment fulfillment and influence day-of execution experiences like reschedules, cancellations, no-shows, and last-minute changes • Partner with engineering, data science, and operations to design scheduling logic • Communicate complex concepts to influence peers and stakeholders • Proactively identify user or business needs and recommend innovative solutions • Develop a clear vision and short term and long-term roadmap with value definitions • Observe and interview users to aggregate and connect feedback into defined problem statements • Coordinate dependencies, communicate timelines, and manage stakeholder expectations • Develop and measure KPIs for scheduling fill rate, completed visit rate, etc. • Understand the healthcare industry and key trends

🎯 Requisitos

• Bachelor’s degree • 7 or more years of professional experience including 5 years of product experience • Demonstrated ability to audit complex technical architectures, identify system bottlenecks, and successfully launch simplified, scalable product experiences that improve operational efficiency or customer satisfaction. • A strong track record of delivering products and ensuring customer success • Excellent written and verbal communication skills • Experience conducting user research, field observations, or interviews to develop structured problem statements, user personas, and journey maps that directly justify and prioritize product backlog features • Experience collecting, analyzing, and summarizing data from disparate sources to drive conclusions and recommendations. • Experience working in ambiguous, fast-paced, or '0-to-1' product environments, with a track record of establishing product processes, setting KPIs, and driving delivery with minimal oversight.

🏖️ Benefícios

• Medical, dental, and vision coverage • Paid time off • Retirement savings options • Wellness programs