Account Manager

🔥 20 horas atrás

🐎 Kentucky, Nevada, +4 estados a mais – Remoto

🐎 Kentucky – Remote 🎰 Nevada – Remote 🌲 Oregon – Remote 🚗 Michigan – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $100.000 - $140.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

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CXT Software

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 1999

Logistics • Software • Transportation

A CXT Software é uma fornecedora líder de tecnologia para gerenciamento de remessas de última milha, rotas e sob demanda, que atende às necessidades logísticas da América do Norte. Com 25 anos de excelência em serviços, a CXT Software oferece soluções fáceis de usar para motoristas, despachantes e clientes, possibilitando processos de entrega eficientes através de tecnologia impulsionada por IA e integração perfeita com aplicativos empresariais. Seu software escala com as empresas, garantindo operações otimizadas em diversos setores, incluindo logística hospitalar, automotiva e de varejo.

Descrição

• Own Net Revenue Retention (NRR) for your book of business — deliver against expansion, renewal, and retention targets • Identify up-sell and cross-sell opportunities and progress them to close • Build and maintain a healthy expansion pipeline (3–4x coverage) against quota • Proactively manage renewal cycles, identify at-risk accounts early, and execute recovery plans to maintain strong GRR performance • Maintain accurate pipeline and forecasts in CRM; clearly communicate expected outcomes and risks • Lead commercial conversations with customers — pricing, renewals, and contract changes • Partner cross-functionally with Product, Support, and Services to deliver customer outcomes and drive issue resolution • Contribute to building the AM function — refine playbooks, processes, and best practices, and provide feedback on what is and isn't working

🎯 Requisitos

• 4–8+ years in mid-market SaaS Account Management, Customer Success, or Sales • Proven track record of independently identifying and closing expansion opportunities • Experience owning revenue targets (NRR, expansion, or renewals) • Strong commercial acumen and negotiation skills • Ability to manage multiple accounts and priorities effectively • Experience working cross-functionally to drive customer outcomes • Comfortable operating in an evolving, fast-paced environment • Proficiency with CRM tools (Hubspot, Salesforce); collaboration tools (Jira, Confluence, MS Teams); productivity tools (MS Office Suite, G-Suite)

🏖️ Benefícios

• 100% Remote and Global: Enjoy the freedom to live your best life from anywhere in the world. • Flexible Work Environment: Work at times that suit you best. We prioritize results and customer satisfaction over rigid schedules. • Dedicated Growth Path: Receive consistent, meaningful feedback and support tailored to help you achieve your personal career goals. • Access to Leading Tools and Technology: Enhance your skills with the latest tools, playbooks, and technology. • Engaging Community Activities: Participate in coffee chats, happy hours, cooking classes, book clubs, and more!