Client Engagement Manager

🕒 Junho 22

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Cyber Centaurs

SiteLinkedInTodas as Vagas

1 - 10 funcionários

💼 Consultoria

⚖️ Jurídico

🔒 Cibersegurança

Consulting • Legal • Cybersecurity

A Cyber Centaurs é um provedor líder de serviços de resposta a incidentes e forense digital, especializado em ajudar organizações a enfrentar ameaças cibernéticas e se recuperar de violações de dados. Sua equipe de especialistas utiliza tecnologia avançada e metodologias para descobrir evidências críticas, conduzir investigações minuciosas e entregar resultados precisos de forma eficiente. A Cyber Centaurs faz parceria com uma variedade de clientes, incluindo escritórios de advocacia, corporações e entidades governamentais, oferecendo serviços como gestão de violações de dados, forense computacional, testes de penetração e hunting de ameaças, todos adaptados para melhorar a postura de cibersegurança de seus clientes.

Descrição

• Respond promptly to inbound inquiries • Conduct initial discovery and qualification calls • Gather information regarding client needs and objectives • Identify urgency and escalation requirements • Coordinate consultations with technical leadership • Maintain accurate intake documentation • Manage opportunities within Zoho CRM • Maintain pipeline accuracy and hygiene • Track opportunities through the sales lifecycle • Monitor proposal status and engagement progress • Ensure timely follow-up on active opportunities • Coordinate proposal development activities • Manage proposal delivery and follow-up • Track contracts, engagement agreements, and signatures • Assist with retainer onboarding and engagement initiation • Develop trusted relationships with clients and referral partners • Maintain regular communication throughout the engagement process • Conduct client follow-ups and relationship check-ins • Support client retention initiatives • Identify opportunities for additional services when appropriate • Support Incident Response Retainer growth initiatives • Assist with retainer renewals and renewals tracking • Conduct outreach to existing clients regarding preparedness services • Support long-term client engagement strategies • Work closely with technical and investigative personnel • Coordinate onboarding activities for new engagements • Assist in refining sales and client engagement processes • Support CRM reporting and business metrics

🎯 Requisitos

• 3-7 years of experience in account management, client success, business development, consultative sales, or professional services • Excellent verbal and written communication skills • Strong organizational and follow-up abilities • Experience managing client relationships and opportunities • Experience working with CRM platforms • Ability to manage multiple priorities simultaneously • Strong professionalism and executive presence • Ability to communicate confidently with senior business leaders • Familiarity with cybersecurity, digital forensics, legal investigations, or incident response is highly desirable but not required.

🏖️ Benefícios

• Quarterly Performance Bonus Program • Retainer Growth Incentive Program • Annual Performance Bonus Opportunities • Paid Time Off (PTO) • Paid Holidays • Professional Development Opportunities • Remote Work Environment • Career Advancement Opportunities • Direct exposure to executive leadership • Opportunity to help build and shape a growing cybersecurity consulting firm