Customer Success Executive

🕒 Agosto 13

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

🏆 Sucesso do Cliente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

👻 Score fantasma 16%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Cytovale

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2013

🏥 Saúde

🧬 Biotecnologia

🔧 Hardware

💰 Venture Round - CytoVale em 2025-04

Healthcare • Biotechnology • Hardware

A Cytovale é uma empresa de diagnósticos médicos que desenvolve e comercializa o IntelliSep, um teste rápido de diagnóstico in vitro aprovado pela FDA, juntamente com um dispositivo médico que estratifica o risco de pacientes adultos no departamento de emergência para sepse, analisando as propriedades biomecânicas dos glóbulos brancos e a ativação imunológica, entregando resultados em cerca de 8 minutos para acelerar o tratamento e melhorar os resultados clínicos e operacionais. A empresa atende médicos, enfermeiros, laboratoristas e administradores hospitalares e enfatiza evidências do mundo real que mostram redução da mortalidade, estadias mais curtas e melhoria na eficiência do pronto-socorro.

Descrição

• Establish executive working relationships with executive sponsors, laboratory leadership, clinical stakeholders, information technology teams, and operational leaders • Establish governance structures and communication plans across customer and Cytovale stakeholders • Lead executive communications, governance meetings, implementation updates, risk discussions, and customer business reviews • Develop and maintain integrated implementation project plans across customer and Cytovale workstreams • Orchestrate cross-functional implementation workstreams across Laboratory, Clinical, Technical Service & Support, Customer Service, Information Technology, Data Science, Sales, and other functions • Identify implementation risks, develop mitigation plans, coordinate resources, remove barriers, and drive issue resolution • Guide customer stakeholders through milestones, responsibilities, dependencies, decision points, and expectations • Lead organizational readiness planning, workflow integration, operational planning, change management, and go-live readiness • Maintain accountability for implementation execution, commitments, milestones, dependencies, schedule, documentation, and launch readiness • Align customer and internal teams around implementation objectives, adoption goals, success metrics, and long-term operational outcomes • Monitor implementation progress, program health, adoption metrics, implementation KPIs, and readiness throughout the customer lifecycle • Lead customer governance meetings, KPI reviews, executive business reviews, and success planning sessions • Coordinate reviews of implementation progress, adoption trends, customer feedback, and continuous-improvement opportunities • Lead executive-level customer escalations and coordinate cross-functional response plans • Capture customer feedback, identify implementation trends, and improve implementation processes and customer experience

🎯 Requisitos

• Bachelor's degree in healthcare, life sciences, nursing, business, engineering, or a related field • Minimum of 10 years of experience leading enterprise healthcare technology implementations, implementation program management, customer success, clinical operations, laboratory operations, or customer-facing leadership roles • Demonstrated success implementing complex medical technologies within acute care hospitals or integrated delivery networks • Experience leading enterprise implementations involving executive, laboratory, clinical, operational, and information technology stakeholders across multiple concurrent workstreams • Exceptional presentation, communication, executive facilitation, stakeholder management, and influence skills • Strong enterprise implementation program management, organizational, governance, and problem-solving abilities • Experience developing integrated implementation project plans, managing critical path activities, facilitating governance meetings, tracking action items, and leading multiple complex customer implementations simultaneously • Ability to lead cross-functional implementation programs through influence rather than direct authority in a fast-paced, high-growth environment • Advanced proficiency in Microsoft Office • Ability to independently develop executive presentations, implementation project plans, dashboards, implementation documentation, and customer-facing materials • Approximately 10–20% travel required

🏖️ Benefícios

• Competitive salary and benefits package, commensurate with experience • Remote, field-based position • Travel opportunities to customer sites, executive business reviews, and strategic customer engagements

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