CX Sales Specialist

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Daisy Group™

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2001

📡 Telecomunicações

🤝 B2B

🔒 Cibersegurança

Telecommunications • B2B • Cybersecurity

O Daisy Group™ é o maior provedor independente especializado em comunicações do Reino Unido, oferecendo uma ampla gama de serviços de telecomunicações e TI para empresas. A empresa oferece sistemas telefônicos de voz e baseados em nuvem, banda larga, linhas alugadas, serviços móveis, IoT e telemática, WiFi gerenciado, servidores em nuvem e backup, soluções de cibersegurança, pagamento/gestão de SIM e dispositivos, e suporte de TI—atendendo clientes desde SOHO até grandes call centers com serviço de atendimento ao cliente e soluções gerenciadas baseadas no Reino Unido. A Daisy foca em habilitar as necessidades de conectividade, comunicações e segurança das empresas em todo o Reino Unido, com experiência em serviços de pagamento regulamentados e suporte B2B extensivo.

Descrição

• Act as Wavenet’s subject matter expert for CCaaS, CPaaS and other Contact Centre solutions, building credibility with customers and internal teams. • Work closely with partners to drive campaigns and pipeline generation. • Make good use of lead generation resources for outreach and campaigns. • Collaborate with Sales, Marketing, and Transformation teams to proactively identify opportunities across Wavenet’s customer base. • Understand customer objectives, design tailored solutions, and present these to stakeholders up to C-Suite level. • Build strong internal and external relationships to drive success and deliver transformation outcomes. • Support the evolution of Wavenet’s CX proposition in collaboration with colleagues, vendors, and partners. • Achieve and maintain relevant sales and vendor certifications.

🎯 Requisitos

• Proven track record of strong sales performance in the CX marketplace. • Strong knowledge of: UC and CX solutions Peripheral or native solutions such as WFO, Recording, AI • Experience of the UK UC & CX marketplace at Enterprise level. • Strong presentation skills with the ability to engage at Board and C-Suite level. • Excellent communication, organisation, and negotiation skills. • Proficiency in Microsoft Office (HubSpot knowledge desirable). • Ambitious, adaptable, goal-oriented, and a collaborative team player. • Awareness of competitive offerings in the CX marketplace. • Experience with complementary vendors in your specialism.

🏖️ Benefícios

• Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication. • Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team. • Hybrid Working: Flexibility matters. Our hybrid model lets you choose a blend of home and office-based working, so work fits seamlessly with your life.