Account Manager, Enterprise

🕒 Julho 30

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $120.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

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Dandy

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

🏥 Saúde

💼 Consultoria

🏭 Manufatura

Healthcare • Consulting • Manufacturing

A Dandy é um laboratório odontológico digital que está revolucionando a forma como consultórios e clínicas odontológicas realizam escaneamentos, fazem pedidos e colaboram em trabalhos de laboratório. A Dandy fornece tecnologias inovadoras, como scanners intraorais e workflows digitais, para milhares de consultórios, aprimorando o cuidado ao paciente e a eficiência operacional. A empresa oferece uma gama de serviços e produtos odontológicos, incluindo coroas, próteses dentárias e dispositivos para apneia do sono, com foco em precisão e prazos de entrega rápidos. A tecnologia odontológica digital avançada da Dandy oferece suporte a comunicação em tempo real e aprovações de design, permitindo que profissionais de odontologia entreguem restaurações consistentes e de alta qualidade e melhorem a experiência do paciente.

Descrição

• Own a portfolio of Dandy’s largest, most complex customers (multi-location groups and enterprise accounts). • Develop and execute strategic account plans to drive retention, expansion, and customer satisfaction. • Leverage data and performance metrics to identify trends, opportunities, and risks across your book of business. • Serve as a trusted advisor to executive, clinical, and operational stakeholders, ensuring alignment between Dandy’s offerings and customer goals. • Identify and execute on upsell, cross-sell, and expansion opportunities across locations and departments. • Partner with enterprise procurement, operations, and finance teams to negotiate renewals and new commercial terms. • Lead conversations around scaling scanner deployments, doctor activations, and adoption of new Dandy products and services. • Build and maintain executive-level relationships with key stakeholders at top accounts. • Deliver strategic business reviews, performance insights, and partnership roadmaps to demonstrate ROI and strengthen collaboration. • Anticipate customer needs and lead proactive initiatives to prevent churn and accelerate growth. • Develop a deep understanding of dental group operations, digital workflows, and the evolving competitive landscape. • Speak fluently in the language of clinicians and business operators to offer credible, tailored recommendations. • Collaborate with Dandy’s product and clinical teams to provide feedback that drives innovation and customer success. • Partner with Sales, Customer Support, Training, and Product to ensure seamless onboarding, implementation, and scaling. • Contribute insights from enterprise accounts to influence product roadmap and operational improvements. • Continuously experiment with engagement strategies, value frameworks, and communication approaches to enhance performance.

🎯 Requisitos

• 5+ years of experience in Enterprise Account Management, Customer Success, or Strategic Sales, ideally within the dental or healthcare technology industry. • Proven success managing and growing large, complex, multi-location customer accounts. • Strong commercial acumen with a track record of driving upsells, cross-sells, and renewals in enterprise environments. • Exceptional communication and negotiation skills, with experience engaging executive stakeholders. • Analytical and data-driven, with the ability to translate metrics into actionable insights. • Comfortable navigating ambiguity, managing competing priorities, and influencing cross-functional teams. • Highly motivated, performance-oriented, and passionate about improving the customer experience. • Willingness to travel for key customer meetings, industry events, and company offsites.

🏖️ Benefícios

• healthcare • dental • mental health support • parental planning resources • retirement savings options • generous paid time off