Account Manager, SMB Dedicated

🕒 Maio 1

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $85.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

💰 Gerente de Contas

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Dandy

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

⚕️ Seguro de Saúde

Healthcare Insurance

A Dandy é um laboratório odontológico digital que está revolucionando a forma como consultórios e clínicas odontológicas realizam escaneamentos, fazem pedidos e colaboram em trabalhos de laboratório. A Dandy fornece tecnologias inovadoras, como scanners intraorais e workflows digitais, para milhares de consultórios, aprimorando o cuidado ao paciente e a eficiência operacional. A empresa oferece uma gama de serviços e produtos odontológicos, incluindo coroas, próteses dentárias e dispositivos para apneia do sono, com foco em precisão e prazos de entrega rápidos. A tecnologia odontológica digital avançada da Dandy oferece suporte a comunicação em tempo real e aprovações de design, permitindo que profissionais de odontologia entreguem restaurações consistentes e de alta qualidade e melhorem a experiência do paciente.

Descrição

• Own a portfolio of multi-location accounts and drive NRR through proactive planning and engagement. • Analyze account performance and customer feedback to build strategic engagement plans tailored to each parent organization. • Use a mix of service and commercial skills to guide practices through critical moments in the Dandy journey. • Leverage dashboards and data triggers to prioritize outreach and identify expansion or renewal opportunities across sites. • Identify and execute upsell and cross-sell opportunities within each parent account. • Drive activation of additional doctors and scanners within existing practices. • Lead expansion into new practice locations, ensuring consistent onboarding and alignment with parent-level goals. • Build and maintain strong, long-term relationships with executives, doctors, and/or practice managers across all locations. • Serve as a strategic consultant, offering tailored solutions and guidance to align with customer objectives. • Negotiate contract terms with key stakeholders and implement churn-reduction strategies. • Partner cross-functionally with Sales, CX, Training, Ops and Marketing to ensure a unified customer experience across locations. • Develop a deep understanding of dental practice operations and the competitive digital dentistry landscape. • Communicate confidently in the “language” of clinicians to provide consultative problem-solving and drive adoption. • Stay informed on product updates, scanner capabilities, and market trends to add strategic value in every interaction. • Experiment with new tactics, talk tracks, and engagement models to improve retention and expansion. • Collaborate across teams to ensure customers receive timely, consistent support during every stage of their journey. • Capture and share Voice of Customer insights to influence product and operational enhancements. • Contribute to playbook development that scales successful multi-location engagement strategies company-wide.

🎯 Requisitos

• 2+ years of experience in Sales, Account Management, or Customer Success within or related to SaaS/healthcare vertical, dental industry experience a plus. • Proven track record of upselling, cross-selling, and growing complex account portfolios. • Experience managing relationships with multiple stakeholders at small-to-medium business groups or multi-site organizations. • Comfortable spending 60%+ of your day engaging with clients by phone or video. • Highly analytical with the ability to interpret data dashboards to inform strategy. • Empathetic, curious, and passionate about understanding customer pain points. • Strong communicator with exceptional organization, follow-through, and problem-solving skills. • Self-motivated, performance-driven, and adaptable to a fast-paced environment.

🏖️ Benefícios

• healthcare • dental • mental health support • parental planning resources • retirement savings options • generous paid time off