National Account Management Specialist

🕒 Maio 26

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Dane Street

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🏥 Saúde

💼 Consultoria

⚖️ Jurídico

Healthcare • Consulting • Legal

A Dane Street é líder nacional em Exames e Revisões Médicas Independentes, fornecendo Exames Médicos Independentes (IMEs), Revisões por Pares e outros laudos médicos de forma objetiva, em conformidade e dentro dos prazos. Com uma ampla rede de mais de 16. 000 médicos, a empresa oferece serviços em 25. 000 localidades e 100 especialidades, incluindo sinistros de compensação trabalhista (Workers’ Compensation), automóvel, responsabilidade civil (Liability) e incapacidade (Disability). A Dane Street atende seguradoras, Third-Party Administrators (TPAs), organizações de Managed Care e órgãos federais/estaduais com análises médicas especializadas, ajudando-os a tomar decisões precisas. A empresa é reconhecida pela qualidade, prazos de entrega ágeis e processos eficientes, tendo conquistado credenciais como a Acreditação da NCQA em Utilization Management e a certificação Great Place to Work.

Descrição

• Serve as the primary day-to-day contact for assigned national accounts • Build and maintain strong relationships with claims leadership, program managers, and key operational stakeholders • Develop a deep understanding of each client’s workflows, expectations, and program requirements • Drive referral and revenue growth within designated national accounts • Identify and execute upsell and cross-sell opportunities • Partner with Sales Directors and Managing Directors to align on account strategy • Support new client rollouts and participate in client meetings, events, and industry conferences • Collaborate with Operations, Sales Support, Marketing, and Physician Recruitment teams to ensure successful onboarding and expansion • Stay informed on market trends, competitor activity, and industry developments • Lead and support stewardship meetings, quarterly business reviews (QBRs), and performance check-ins • Prepare and present service metrics, utilization trends, and improvement opportunities • Ensure clients remain informed, engaged, and confident in service delivery • Act as the primary contact for client concerns, service issues, and escalations • Partner with internal teams to investigate and resolve issues in a timely manner • Communicate updates clearly and proactively to clients • Identify risks early and implement solutions to prevent recurrence • Ensure client-specific requirements are clearly communicated and executed internally • Collaborate with operations, scheduling, and QA teams to maintain service consistency, turnaround times, and quality • Support onboarding and implementation of new programs and accounts • Track and analyze key metrics, including turnaround times, report quality, and client satisfaction • Identify trends and recommend process improvements • Partner internally to enhance overall service delivery • Work closely with National Sales Managers, Managing Sales Directors, Sales Directors, and Operations teams • Support the rollout and ongoing management of national programs • Provide feedback on client needs, service gaps, and market insights

🎯 Requisitos

• 5–7+ years of experience in account management or client services within workers’ compensation, auto, or liability sectors • Experience working with TPAs, insurance carriers, and complex multi-state accounts • Strong understanding of workers’ compensation claims processes preferred • Excellent communication, presentation, and organizational skills • Strong attention to detail and ability to manage multiple priorities • Relationship-driven with a strong client service mindset • Proactive problem-solver with sound judgment • Effective communicator across internal and external stakeholders • Highly organized with the ability to manage multiple accounts • Collaborative and team-oriented

🏖️ Benefícios

• medical, dental, and vision coverage for you and your family • voluntary life insurance options for you, your spouse, and your children • hospital indemnity, critical illness, accident indemnity, and pet insurance plans • basic life insurance, short-term disability, and long-term disability coverage at no cost • generous paid time off policy • 401k plan with a company match • Apple equipment and a media stipend for remote workspace