IT Service Manager

🕒 Setembro 11

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $130.000 - $175.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

👻 Score fantasma 2%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 62 dias.
• As vagas desta empresa costumam ser preenchidas em 52 dias.

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DataGrail

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2018

📋 Conformidade

☁️ SaaS

🔐 Segurança

💰 $45.000.000 Series C em 2022-10

Compliance • SaaS • Security

A DataGrail é uma plataforma abrangente de privacidade de dados projetada para ajudar empresas a lidar com questões de privacidade de dados automatizando tarefas, minimizando riscos e fortalecendo a confiança dos clientes. A plataforma oferece soluções como mapeamento de dados, gestão de consentimento e monitoramento de riscos, com extensas integrações para simplificar a conformidade com regulamentações de privacidade, como a GDPR e CPRA. A DataGrail se destaca por sua facilidade de uso, rápida implementação e foco na redução de fluxos de trabalho manuais para o gerenciamento de privacidade de dados.

Descrição

• Own IT and business systems operations for DataGrail's remote workforce, including endpoint management, identity, SaaS applications, access provisioning and deprovisioning, and renewal inventory • Provide hands-on desktop-level technical support and first-call resolution • Run device and account onboarding and offboarding • Partner with Security to build and maintain access controls, endpoint policies, and audit trails for ISO compliance • Execute day-to-day security workstreams with the security engineer, including tooling rollouts and access reviews • Build automation and self-service tooling to reduce manual ticket volume • Administer Apple's fleet, including MDM policies, OS upgrades, and hardware lifecycle • Manage IT vendors and the SaaS vendor management process • Partner cross-functionally to identify IT needs, align priorities, and enable self-service • Establish reliable helpdesk coverage within 90 days • Own endpoint and access management and implement foundational ISO controls and automation within 180 days • Position DataGrail for ISO audit readiness and strengthen control and audit posture within 365 days

🎯 Requisitos

• Proven, senior-level experience independently owning a distributed, remote-first IT environment at a company DataGrail's size, spanning endpoints, identity, and business applications • High autonomy and independent judgment with minimal day-to-day oversight • Hands-on experience administering MDM platforms such as Kandji, Jamf, or Hexnode • Enterprise experience with Apple hardware and operating systems • Strong understanding of identity and access management tools such as Okta • Experience building or maturing security and compliance controls, ideally supporting ISO 27001 • Experience executing security initiatives including vulnerability remediation, tooling rollouts, and access reviews • Experience automating manual IT workflows through scripting or self-service tooling • Python scripting experience • Experience working with Claude Code and other AI tooling • Experience managing IT vendor relationships and technology spend through a formal vendor management process • Clear written and verbal communication skills • ISO 27001 or similar framework certification, or direct experience supporting an ISO audit (bonus) • Prior IT experience in a regulated industry or SaaS company handling sensitive data (bonus)

🏖️ Benefícios

• Equity • Health insurance • Dental insurance • Vision insurance • Remote-first working environment • 401k savings plan • Parental leave • Wellness benefits • Flexible time off • Paid holidays • Work from home stipend

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