Manager, Professional Services

🕒 Setembro 11

🤠 Texas – Remoto

🤠 Texas – Remote

💵 $108.000 - $135.000 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

👔 Gerente

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👻 Score fantasma 14%

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• Aberta há 62 dias.
• As vagas desta empresa costumam ser preenchidas em 28 dias.

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Trace3

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

💼 Consultoria

🏥 Saúde

📦 Logística

💰 Private Equity Round em 2017-06

Consulting • Healthcare • Logistics

A Trace3 é uma organização de consultoria em TI especializada em soluções de IA, dados, nuvem e cibersegurança. Fundada há 20 anos, a empresa foca em capacitar organizações a se adaptarem ao cenário tecnológico em evolução, fornecendo serviços de consultoria estratégica e soluções inovadoras. A Trace3 tem uma forte presença no espaço de consultoria em tecnologia, com parcerias em áreas como inteligência artificial, análise de dados, soluções em nuvem e consultoria de segurança. Eles visam ajudar empresas a operar, crescer e se transformar, aproveitando a tecnologia de ponta para gerar resultados na economia orientada por dados. A Trace3 também está envolvida em migração para a nuvem, prontidão de dados para IA e relações de capital de risco para oferecer uma experiência de consultoria em tecnologia holística.

Descrição

• Ensure the overall effectiveness and efficiency of the Professional Services Smart Hands team. • Maintain high levels of customer satisfaction for professional and deployment services. • Act as an escalation point for critical situations. • Provide leadership to a team of technical staff. • Build high-performing teams that accomplish organizational changes, goals, and priorities. • Provide leadership, skill development, and mentorship for team members. • Participate in interviewing, onboarding, off-boarding, training, career development, and performance management. • Monitor and manage team performance and report on metrics such as team utilization and rework. • Serve as a subject matter expert during pre-sales activities, including LOE sizing, scoping support, and customer sales pitches. • Review LOE for accuracy of hours, cost estimates, and budget. • Manage and minimize non-billable team time and expenses. • Manage P&L, revenue, cost, and contract GP for the practice area and teams. • Hold team leads accountable for timesheets, performance, schedules, and utilization. • Conduct monthly and quarterly executive reviews. • Coach and advise the team on sales performance and goal achievement. • Manage multiple infrastructure setup and maintenance projects concurrently. • Create and implement operating plans for sales initiatives and segment goals. • Maintain customer satisfaction through key account client partnerships.

🎯 Requisitos

• A minimum of 8 years of Managed Services provider experience performing or managing network deployments, infrastructure refresh, smart hands type work, project management, or related IT experience. • A minimum of 3 years of leadership experience managing technical staff. • Vendor Management expertise. • Strong conflict negotiation and problem-solving skills. • Strong organizational skills with an ability to manage competing client demands. • Strong analytical skills regarding technical or project management issues. • Comfort level and ability to interact and communicate with Senior Management. • Excellent oral and written communication and presentation skills, including presenting technical issues to a non-technical audience. • Associate's degree or equivalent level of experience. • ITIL Foundation certification.

🏖️ Benefícios

• Comprehensive medical, dental and vision plans for you and your dependents • 401(k) Retirement Plan with Employer Match • 529 College Savings Plan • Health Savings Account • Life Insurance • Long-Term Disability • Competitive Compensation • Training and development programs • Major offices stocked with snacks and beverages • Collaborative and cool culture • Work-life balance • Generous paid time off

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