Account Associate

🕒 Julho 8

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $65.000 - $69.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🧑‍💼 Executivo de Contas

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Datavant

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2017

🏥 Saúde

💼 Consultoria

⚕️ Seguro de Saúde

💰 $40.000.000 Series B em 2020-10

Healthcare • Consulting • Healthcare Insurance

A Datavant é uma empresa de plataforma de dados de saúde comprometida em tornar os dados de saúde do mundo seguros, acessíveis e acionáveis. A empresa oferece uma rede proprietária que facilita a conectividade de dados em todo o ecossistema de saúde, permitindo que mais de 60 milhões de registros de saúde sejam compartilhados entre mais de 70. 000 hospitais e uma vasta rede de parceiros de dados do mundo real. Ao fornecer soluções para planos de saúde, provedores de saúde e ciências da vida, a Datavant desempenha um papel crítico na melhoria do cuidado ao paciente e no impulso de análises no setor de saúde.

Descrição

• Provide operational and coordination support for our provider accounts in partnership with Account Managers • Develop ability to assess customer satisfaction, retention risk identification, and assist with issue communication • Submission/management of support tickets for issues related to access, IT, site IDs, etc. • Manage customer-facing escalations as initial point of contact and coordinate internal response via emails, setting up meetings, and follow ups to lead to issue resolution • Monitor and track outstanding customer issues, escalations and operational requests to ensure timely resolution and communication. • Assist in successful execution of projects by coordinating activities across IT/Development, Finance, Growth, Operations, and Account Management teams. • Manage creation/changes to SOPs, workflows, job aids, and operational documentation • Conduct and review reporting related to KPIs to identify trends, risks, or follow-up opportunities • Manage provisioning/access for current and new clients during implementation • Maintain accurate account documentation, health indicators, and risk flags • Support recurring customer communications including operational updates, issue follow-ups, and outage notifications. • Identify recurring workflow challenges or operational gaps to create opportunities for process improvement • Manage billing issue resolution in partnership with Finance • Other duties as assigned

🎯 Requisitos

• Bachelor’s degree in Business, Healthcare Administration, HIM, or related field (or equivalent experience) • 2-4 years experience in account coordination, customer support, customer success, healthcare operations, or related customer-facing operational environments. • Strong communication and relationship management skills • Strong organizational skills with the ability to manage multiple priorities simultaneously • Ability to coordinate cross-functional activities and drive timely follow-through • Demonstrated ability to collaborate effectively across teams and functions • Ability to interpret performance data and explain outcomes to customers • Familiarity with HIPAA-regulated environments preferred • Proficiency in Microsoft Suite (Powerpoint, Excel, Outlook, etc.) highly desirable • Comfort operating in a fast-paced, matrixed organization • Ability to travel up to 10-25%

🏖️ Benefícios

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development opportunities