MSP Support Technician

🕒 Julho 29

🐊 Florida – Remoto

🐊 Florida – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Engenheiro de Suporte

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Delaney Computer Services, Inc.

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11 - 50 funcionários

Fundada em 1994

💼 Consultoria

🏥 Saúde

📦 Logística

Consulting • Healthcare • Logistics

A Delaney Computer Services, Inc. é um Provedor de Serviços Gerenciados (MSP) focado em oferecer soluções abrangentes de TI e cibersegurança para pequenas e médias empresas. Com mais de 25 anos de experiência, a DCS oferece uma ampla gama de serviços de TI gerenciados, incluindo cibersegurança, soluções em nuvem, serviços de conformidade e mais, para garantir a continuidade e a eficiência dos negócios. Atuando nas áreas do norte de Nova Jersey, Nova York e Sul da Flórida, a empresa faz parceria com os principais fornecedores de tecnologia, como Microsoft, Cisco e Lenovo, para fornecer soluções tecnológicas inovadoras e confiáveis. A DCS enfatiza o suporte proativo, prevenindo problemas de TI antes que ocorram, e oferece serviços como recuperação de desastres, treinamentos de conscientização em cibersegurança e avaliações de risco de TI. Através de parcerias estratégicas e ferramentas avançadas, a DCS ajuda as empresas a protegerem seus dados e aumentar sua produtividade.

Descrição

• Provide remote support for end users across multiple client environments. • Troubleshoot Microsoft 365, Windows, networking, hardware, software, and business application issues. • Resolve technical issues efficiently while maintaining excellent customer service. • Take ownership of tickets from initial contact through resolution. • Support clients remotely through phone, email, and remote access tools. • Assist users with deployments, upgrades, migrations, and day-to-day technical issues. • Work directly with clients in professional business environments. • Build strong relationships through exceptional customer service. • Assist with server, network, and cloud projects. • Participate in Microsoft 365 migrations, workstation deployments, and infrastructure upgrades. • Install and configure business technology solutions remotely. • Document work performed and maintain accurate records. • Monitor client environments and respond to alerts. • Perform system maintenance and routine administrative tasks. • Identify recurring issues and recommend improvements. • Assist in maintaining secure and reliable client environments.

🎯 Requisitos

• - Strong knowledge of desktops, networking, Microsoft 365, and end-user troubleshooting. • - Experience working for an MSP preferred. • - Experience with VoIP, VPNs, Microsoft 365, and remote support tools. • - Strong customer service and communication skills. • - Ability to work independently and solve problems in a fast-paced environment. • - Reliable high-speed internet and dedicated home office. • - Must reside in Florida. • - Flexible schedule with availability for some evenings, weekends, and holidays.

🏖️ Benefícios

• **We offer a competitive benefits package that includes:** • - 401 (k) plan with company match of up to 4% • - Paid time off • - Company profit-sharing • - Company-sponsored dental and vision coverage • - Optional supplemental life, disability, and accident insurance available through payroll deduction • - Pet insurance for one eligible cat or dog