Customer Success Manager

🕒 Janeiro 6

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Dealer Alchemist

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2015

🚘 Automotivo

📣 Marketing

🤝 B2B

Automotive • Marketing • B2B

A Dealer Alchemist é uma empresa de marketing digital e tecnologia que desenvolve sites baseados em IA e opera programas de publicidade e SEO especificamente para concessionárias de automóveis, grupos de concessionárias e fabricantes de equipamentos originais (OEMs). Suas ofertas incluem sites orientados para dispositivos móveis e com consciência de inventário, campanhas publicitárias otimizadas por IA em plataformas como Google/Bing/Meta/OTT, SEO focado em conteúdo de alta intenção e baseado em inventário, ferramentas de conversão de leads e recursos de consulta de crédito suave — tudo com o intuito de aumentar a qualidade dos leads, chamadas e vendas de veículos. Eles se posicionam como um parceiro B2B proporcionando soluções escaláveis e certificadas para concessionárias individuais, grupos de concessionárias e programas OEM.

Descrição

• Serve as the lead point of contact for assigned dealer accounts from onboarding through ongoing management. • Guide new clients through onboarding to ensure early adoption and long-term satisfaction. • Run proactive bi-weekly Zoom check-ins with each dealer (camera on). • Monitor and interpret KPIs: pacing, cost-per-lead, lead volume, cost-per-sale, and campaign trends. • Flag and escalate performance issues; track all follow-ups through to resolution. • Maintain detailed CRM records in Zoho with same-day updates. • Respond to dealer questions and internal requests within 1 business hour, or by end of day. • Collaborate with top-notch internal teams to deliver best-in-class results. • Identify upsell opportunities, initiate referral asks, and contribute to client growth. • Track client satisfaction through tone, feedback, and performance trends. • Contribute to process improvements and sharpen your knowledge and systems mastery.

🎯 Requisitos

• 2+ years in customer success, account management, or automotive advertising. • Must have automotive marketing experience. • Familiarity with Google Analytics, Google Ads, Meta Ads, and CRM systems. • Strong written and verbal communication skills, confident leading client calls with camera on. • High follow-through, self-accountability, and strong time management skills. • Ability to receive feedback, navigate shifting priorities, and hold others accountable to shared goals. • Professional appearance and presence during virtual and in-person meetings.

🏖️ Benefícios

• Health, dental, and vision coverage + 401(k) with company match. • Fully remote role with consistent schedule. • Structured onboarding and ongoing support. • Team culture focused on reliability, collaboration, and long-term growth.