Implementation Engineer

🕒 Agosto 28

🍂 Massachusetts – Remoto

🍂 Massachusetts – Remote

💵 $90 - $100 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🛠️ Especialista em Implementação

👻 Score fantasma 39%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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DeepHealth

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🏥 Saúde

💼 Consultoria

📦 Logística

💰 $225.000 Grant em 2019-08

Healthcare • Consulting • Logistics

A DeepHealth é líder global em informática da saúde impulsionada por IA, fornecendo soluções inovadoras projetadas para melhorar a eficiência operacional e a segurança clínica em radiologia. Como uma subsidiária integral da RadNet, Inc. , a DeepHealth oferece um conjunto abrangente de ferramentas de diagnóstico e imagem, incluindo o DeepHealth OS, um sistema operacional pioneiro nativo de nuvem. Suas soluções com IA apoiam programas de diagnóstico em larga escala e otimizam fluxos de trabalho em áreas como detecção de câncer de mama, próstata, pulmão e cérebro. A DeepHealth colabora com instituições de saúde líderes em todo o mundo para transformar práticas de radiologia e melhorar a prestação de cuidados.

Descrição

• Serve as the primary implementation resource for assigned client projects from kick-off through completion • Coordinate project tasks and own delivery milestones while acting as a primary point of contact for customer communication and issue resolution • Deploy, integrate, and validate PACS and related imaging solutions in customer environments, including DICOM workflow and enterprise imaging connectivity • Provide second-level technical support for healthcare IT systems, troubleshooting and resolving escalated issues during and after implementation • Collaborate with IT, Product, and Engineering to escalate and resolve complex technical problems • Maintain detailed records of incidents, solutions, and workflows in the ticketing system • Contribute to continuous improvement of implementation and support processes and the knowledge base • Ensure work complies with applicable regulatory standards and internal IT policies • Support key customers with clear updates and guidance to maintain effective working relationships • Participate in on-call rotations and flexible coverage as required to support customer implementations • Follow data privacy, compliance, safety, confidentiality, and applicable employment standards • Complete job responsibilities in a quality and timely manner

🎯 Requisitos

• Bachelor's degree in IT, Healthcare Informatics, or a related field, or equivalent practical experience (required) • 5+ years of experience in an IT technical implementation or support role (required) • Proven IT support experience, preferably in healthcare or clinical environments (required) • Hands-on experience with PC and server platforms and command-line administration on Linux and Windows (required) • Proficiency with Windows client and server operating systems and Linux system administration (required) • Strong networking and general IT skills, with experience troubleshooting complex applications and software products (required) • Experience with ticketing systems and ITIL-based support processes (required) • PACS, radiology workflow, DICOM, and/or HL7 experience (required) • Familiarity with healthcare IT systems, including EMR and clinical software (required) • Strong customer relationship skills and clear written and verbal communication (required) • Ability to manage multiple tasks, work under pressure, and collaborate across teams (required) • Flexibility to work varied hours and participate in on-call rotations (required) • Knowledge of archival and storage media (preferred) • CompTIA Linux, RHCA, RHCT, CCNA, or CCNP certification (preferred) • Public cloud application troubleshooting experience, preferably GCP (preferred) • Deployment and configuration automation experience, such as Ansible (preferred) • Proficiency in additional languages for EU or international regions (preferred) • Ability to lift up to 10 pounds occasionally

🏖️ Benefícios

• Occasional travel may be required • Participation in on-call rotations and flexible coverage