Client Success Manager – Dental Industry

🕒 Julho 15

🌐 México, Honduras, +4 outros países – Remoto

🇲🇽 México – Remoto 🇭🇳 Honduras – Remoto 🇨🇴 Colômbia – Remoto 🇵🇪 Peru – Remoto 🇸🇻 El Salvador – Remoto 🇧🇷 Brasil – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Dental Media Corp

SiteLinkedInTodas as Vagas

1 - 10 funcionários

🏥 Saúde

💼 Consultoria

📣 Marketing

Healthcare • Consulting • Marketing

A Dental Media Corp é uma agência de marketing e mídia de serviço completo que se especializa no crescimento de consultórios odontológicos por meio de publicidade digital direcionada, SEO, conteúdo de vídeo e mídias sociais, além de sistemas completos de aquisição de pacientes. A empresa se posiciona como um parceiro de crescimento completo para dentistas, prometendo um ROI rápido e mensurável e um fluxo constante de pacientes de alto valor (implantes, Invisalign, facetas) utilizando campanhas proprietárias e produção criativa. Com sede em Calgary, Alberta, a Dental Media Corp foca em relações B2B com consultórios odontológicos e enfatiza a expansão de clínicas através de marketing coeso e orientado por desempenho.

Descrição

• Serve as the main point of contact for assigned dental practice clients • Lead client onboarding and ensure all required assets, access, approvals, and campaign details are collected on time • Manage ongoing client communication through email, calls, Slack, CRM, and internal project management systems • Schedule and lead client check-in calls to review campaign performance, lead quality, bookings, show rates, and next steps • Work closely with media buyers, appointment setters, creatives, and operations to ensure campaigns are launched and managed properly • Track client performance metrics and identify issues before they become client complaints • Follow up consistently with clients to collect feedback, treatment updates, patient outcomes, revenue updates, testimonials, and case information • Ensure clients understand campaign expectations, timelines, deliverables, and their role in successful outcomes • Escalate urgent client issues internally and help drive fast, professional solutions • Maintain detailed client notes, updates, call summaries, action items, and next steps in our CRM/project management systems • Support client retention by building trust, communicating clearly, and ensuring clients feel taken care of • Identify upsell or expansion opportunities when clients are seeing strong results • Collaborate with leadership to improve onboarding, reporting, communication systems, and the overall client experience • Ensure no client account is left unmanaged, unclear, or waiting too long for a response

🎯 Requisitos

• Minimum 3+ years of proven client success, account management, customer success, or relationship management experience • Prior experience in the dental, healthcare, marketing, or agency space is strongly preferred • Experience managing multiple client accounts at the same time • Strong ability to communicate professionally with business owners, dental teams, and internal departments • Clear spoken English that is easy to understand for North American clients • Experience leading client calls, presenting updates, and explaining performance in a simple, confident way • Strong computer skills and experience using CRM, project management, reporting, or communication platforms • Proven ability to stay organized, follow up consistently, and keep client accounts moving forward • Ability to handle client concerns, difficult conversations, and urgent issues with professionalism • Highly organized with strong attention to detail • Proactive and able to anticipate problems before they escalate • Strong follow-through, you do not let tasks, clients, or action items slip • Confident communicator who can lead calls and keep clients aligned • Calm under pressure and able to manage client concerns professionally • Comfortable working in a fast-paced remote environment • Able to manage your own schedule, priorities, and client workload • Strong sense of ownership over client outcomes and retention • Team-oriented and able to coordinate across marketing, sales, creative, and operations departments • Comfortable with repetitive follow-up and administrative tasks while maintaining a high level of professionalism

🏖️ Benefícios

• Competitive fixed monthly salary well above industry standards for experienced client success professionals • Commission for upselling additional services • Stable, predictable compensation with no cold calling and no commission-based pressure • Paid comprehensive onboarding and continuous training • 100% remote position with a supportive, fast-growing team • Clear structure, systems, and SOPs so you can focus on doing great work • Real path to grow into senior client success, operations, or leadership roles as we scale