Automotive Operations Manager – Keys

🕒 Agosto 5

🗽 New York – Remoto

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💵 $85.860 - $95.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

👻 Score fantasma 0%

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🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of Dent Wizard International

Dent Wizard International

1001 - 5000 funcionários

Fundada em 1983

🚘 Automotivo

🏭 Manufatura

🚗 Transporte

💰 Venture Round em 2017-03

Automotive • Manufacturing • Transport

A Dent Wizard International é a líder indiscutível do país em serviços de recondicionamento automotivo e produtos de proteção de veículos. Atendendo clientes em 43 estados dos EUA e Canadá, a empresa repara cerca de 2,5 milhões de veículos todos os anos com a ajuda de mais de 3. 000 funcionários altamente qualificados. A Dent Wizard oferece uma variedade de serviços automotivos, incluindo reparo de pintura leve, restauração de rodas, reparo de interiores e serviços de para-brisa e chave. Eles operam em leilões, concessionárias, agências de aluguel e oficinas de funilaria, proporcionando oportunidades de carreira estáveis e recompensadoras na indústria automotiva.

Descrição

• Drive a culture of excellence in service delivery and address customer concerns • Lead implementation of division strategic initiatives and participate in R&D projects • Direct inventory processes and identify supply cost-control measures • Optimize service processes and workflows while meeting customer SLAs • Manage personnel, equipment, supplies, budgets, and cost-control measures • Maintain communication within the team, with other departments, and with customers • Establish and enforce quality standards • Support technician development and resolve operational issues • Ensure coverage for vacations and emergency or unplanned assignments • Monitor industry trends, customer preferences, and competitor activities • Lead, mentor, coach, evaluate, train, interview, hire, and onboard key service technicians • Ensure regulatory compliance and coordinate tools, equipment, and fleet support • Partner with Sales on large-scale opportunities and build customer and prospect relationships • Drive results through sales and negotiation • Perform other duties as assigned

🎯 Requisitos

• 5+ years of proven leadership/influence experience in a mobile environment with geographically dispersed employees • Ability to manage, forecast, and coordinate key technician resources to maintain production • Proficient in key duplication, key cloning, and programming processes • Full knowledge of key types and key parts • Ability to manage conflict resolution with customer operations managers • Demonstrated organizational skills and ability to manage multiple projects simultaneously • Up to 70% travel throughout the assigned division may be required • Ability to continuously view and input data into a computer • Ability to lift up to 40 lbs. occasionally • Frequent walking, standing, lifting, bending, and squatting • Must pass a pre-employment drug screening and background check

🏖️ Benefícios

• Paid time off • Medical insurance • Dental insurance • Vision insurance • 401k match (50% on the dollar up to 7% of employee contribution)

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