Senior Operations Analyst, Student Finance

🕒 Julho 30

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

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DeVry University

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

📚 Educação

👥 B2C

Education • B2C

A Universidade DeVry é uma universidade privada com foco em carreiras, oferecendo programas de graduação e pós-graduação, certificados e soluções para o mercado de trabalho, tanto online quanto presenciais. Seu currículo enfatiza as áreas de tecnologia, negócios e saúde (incluindo programas em cibersegurança, desenvolvimento de software, tecnologia da informação, contabilidade, administração de saúde e faturamento médico e codificação), com serviços para adultos que trabalham, como benefícios de mensalidade para empregadores, suporte para estudantes militares e transferidos, e serviços de carreira. A DeVry também inclui a Keller Graduate School of Management e destaca o aprendizado prático, focado na carreira e suporte ao estudante.

Descrição

• Performs processing across Student Finance functions to maintain operational fluency and support priority workloads. • Serves as a cross-functional SME across Student Financial Aid, Billing, and Payment systems. • Executes and validates complex financial transactions, ensuring data integrity across systems. • Supports escalations and exception handling requiring deep system knowledge. • Leads optimization of Student Financial systems and workflows. • Designs and implements automation solutions using Power Automate, or other automation and AI platforms, Power Query, and reporting tools. • Partners with IT to define system requirements and enhancements. • Drives improvements in audit, reconciliation, and compliance processes. • Eliminates manual work through automation and process redesign. • Partners with operational leaders to identify opportunities for AI-driven operational improvements. • Analyzes data across systems to identify trends and risks. • Develops KPI dashboards, operational scorecards, and performance monitoring frameworks that support management decision-making. • Supports capacity planning, workload forecasting, and scalability assessments across Student Finance operations. • Establishes data validation and monitoring frameworks. • Maps and redesigns workflows, using visualization tools, to improve efficiency and scalability and maintains SOPs and process documentation utilizing best practices. • Applies design thinking, systems thinking, and data-driven methodologies to identify root causes and develop sustainable solutions. • Conducts process experiments, pilots, and proof-of-concepts to validate proposed operational improvements and emerging technologies. • Supports project planning, requirements gathering, user acceptance testing, implementation activities, and post-launch performance measurement. • Evaluates emerging technologies and industry best practices and recommends solutions that improve organizational effectiveness and student experience. • Drives measurable improvements in performance metrics. • Acts as a liaison between Student Finance, IT, and Operations teams. • Supports project execution and ensures successful implementation. • Contributes to training and change management efforts. • Facilitate workshops and discovery sessions to translate business needs into digital capabilities.

🎯 Requisitos

• Bachelor’s degree in Business, Finance, Information Systems, or related field. • 4–6+ years of experience in student finance operations or process optimization. • Experience with systems such as Banner, Salesforce, & ProSAM or other Financial Aid Management systems. • Experience with Federal Student Aid, 3rd party billing, and VA web-based applications. • Maintain access to federal systems, which requires no defaulted federal student loans. • Strong technical proficiency in Excel, Power Query, Power Automate, and Power BI or equivalent technologies. • Strong analytical, problem-solving, and communication skills. • Ability to manage multiple priorities and work independently. • Demonstrated ability to quickly learn and adapt to new technologies, systems, and tools in a fast-paced, evolving environment.