Customer Success Manager

🕒 Março 31

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

DigitalGenius

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2015

💼 Consultoria

📣 Marketing

📦 Logística

Consulting • Marketing • Logistics

DigitalGenius é uma empresa que oferece soluções de atendimento ao cliente impulsionadas por IA, adaptadas para a indústria de comércio eletrônico. Sua plataforma apresenta uma combinação de IA conversacional e visual, permitindo uma integração perfeita com os processos de negócios existentes para responder às consultas dos clientes de forma rápida e eficaz. Projetada para melhorar as experiências do cliente, a IA da DigitalGenius automatiza tarefas essenciais de atendimento ao cliente, como processamento de reembolsos, oferta de substituições e notificação de equipes de controle de qualidade sobre defeitos de produtos. Ao aproveitar a IA generativa, a DigitalGenius oferece interações com o cliente personalizadas e empáticas. A plataforma visa aumentar as taxas de conversão e a lealdade do cliente, enquanto reduz as pressões operacionais nas equipes internas.

Descrição

• Manage multiple projects in parallel for clients across all segments (SMB, Mid-Market, Enterprise) and every phase of the post-sales customer lifecycle. • Understand customer requirements necessary to scope projects effectively, implement our solutions successfully, and achieve KPIs to ensure customer referenceability, satisfaction, and retention. • Responsible for product performance reporting, business-value analyses, and ongoing project planning for your portfolio of customers. • Stay current on best practices, industry trends, and customer pain-points to maintain and strengthen our product’s competitive advantages. • Work with clients to create mutually agreed upon implementation plans, project timelines, and delivery milestones. • Work with Solution Engineers to ensure timely delivery and continuous improvement of implemented solutions. • Effectively communicate project requirements, status, and results to clients in a high-touch customer success model. • Field customer support inquiries and manage escalations throughout the customer lifecycle. • Responsible for generating case studies, securing renewals, and driving the growth of your client portfolio

🎯 Requisitos

• 2+ years client management experience in SaaS – background in CRM, API, and/or Customer Service spaces a plus. • Bachelor’s Degree - MBA or technical degree a plus • Demonstrable proficiency building reporting via SFDC, Zendesk, Freshdesk, and/or Excel • Exceptional presentation and relationship skills with ability to communicate technical and commercial concepts effectively • Ability to multitask, prioritize, and manage time effectively and autonomously. • You love to solve problems, help people, and want to be an integral part of scaling a start-up

🏖️ Benefícios

• Fully remote with all-access to workspace of your choice. • Competitive Salary & Equity Package • Generous Vacation Policy (25 Days) • Birthday Off (in addition to Vacation Policy) • Monthly Fitness Stipend • Medical, Dental, Vision Health Insurance for US-based Employees • 401k for US-based Employees