Customer Success Manager, SMB

🕒 Março 28

🗽 New York – Remoto

🗽 New York – Remote

💵 $110.000 - $115.000 / ano

⏰ Tempo Integral

🟢 Júnior

🏆 Sucesso do Cliente

🚫👨‍🎓 Sem graduação necessária

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Nooks

SiteLinkedInTodas as Vagas

1 - 10 funcionários

🤖 Inteligência Artificial

🏢 Corporativo

Artificial Intelligence • Sales • Enterprise

A Nooks é uma plataforma de assistente de vendas com IA que automatiza tarefas de chamadas, prospecção e treinamento para aumentar a produtividade e as taxas de conversão de vendas. A plataforma inclui recursos como assistente de discagem com IA, ferramentas de prospecção e simuladores de treinamento para ajudar as equipes de vendas a se conectar de forma mais eficaz com mais prospects. A Nooks tem como objetivo potencializar as equipes de vendas aumentando significativamente suas conexões e engajamentos em chamadas, permitindo que se concentrem nos aspectos humanos da venda em vez de tarefas administrativas.

Descrição

• Manage a portfolio of 150 SMB accounts, maximizing the impact and value of Nooks to users, stakeholders, and their business. • Onboard new customers, ensuring a seamless integration of Nooks into their sales processes. • Analyze customer usage metrics to identify Nooks features that might provide value and proactively lead upsell conversations. • Monitor customer health metrics and develop proactive plans to address areas of concern. • Assist with Technical Support for your customers as needed. • Help us develop a scaled approach for customer success and retention, ensuring customer needs are met efficiently. • Serve as the voice of the customer within Nooks, providing product feedback to ensure SMB customer requirements are successfully met.

🎯 Requisitos

• 1+ years of SDR experience • 1+ years of customer onboarding and support experience with a B2B SaaS tool • Sales domain expertise and experience working with Sales/Sales Development stakeholders is critical • 1+ years of B2B SaaS CSM experience managing a portfolio of 100+ accounts with a successful renewals track record preferred • Hands-on experience with an SEP such as Outreach, Salesloft, or HubSpot and familiarity with Sales tech stack • Comfortable with data analytics and experience using data to proactively identify customer challenges • Excellent written and verbal communication skills • Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup • Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment

🏖️ Benefícios

• competitive compensation because we want to hire the best people and reward them for their contributions to our mission • equity • generous perks • comprehensive benefits