Engineering Team Lead – CX/CCaaS Platform

🕒 Julho 14

🐊 Florida, Illinois, +2 estados a mais – Remoto

🐊 Florida – Remote 🌽 Illinois – Remote 🏈 Ohio – Remote 🤠 Texas – Remote

⏰ Tempo Integral

🟠 Sênior

🧑‍💻 Engenheiro Full-stack

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Sangoma

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 1984

🏢 Corporativo

Communications • Enterprise • Managed Security

A Sangoma é uma plataforma líder de comunicações empresariais em nuvem, híbrida e no local, que oferece soluções confiáveis internas juntamente com serviços de rede e segurança. Com mais de 40 anos de experiência, a Sangoma oferece uma ampla gama de produtos, incluindo ferramentas de voz, vídeo, redes e produtividade, projetadas para melhorar a eficiência dos funcionários e a satisfação dos clientes. Eles atendem a mais de 100. 000 clientes, oferecendo soluções personalizadas que maximizam a colaboração enquanto minimizam os custos e garantem a continuidade dos negócios por meio de tecnologias inovadoras.

Descrição

• Lead the day-to-day technical direction for a team of software engineers. • Serve as the primary technical mentor, providing coaching, code reviews, and guidance to team members. • Contribute directly to software design, architecture, development, debugging, and production support. • Collaborate with Product Management to refine requirements, estimate work, and deliver customer-focused solutions. • Help prioritize work, remove technical roadblocks, and support sprint planning and execution. • Drive the development and continuous improvement of Sangoma's CX and CCaaS platforms with a focus on scalability, reliability, and performance. • Participate in architecture discussions and promote engineering best practices across the team. • Champion modern software development practices, including CI/CD, automated testing, Infrastructure as Code, and observability. • Support production operations by assisting with troubleshooting, root cause analysis, and continuous platform improvements. • Work closely with Product, Customer Success, Professional Services, Support, Security, and Infrastructure teams to deliver exceptional customer experiences. • Assist Engineering Management with technical planning, onboarding, and mentoring new engineers.

🎯 Requisitos

• 6+ years of professional software engineering or platform development experience. • Previous experience serving as a Technical Lead, Team Lead, Senior Software Engineer, or similar role. • Experience working within CCaaS, CX, UCaaS, telecommunications, real-time communications, or customer-facing SaaS environments. • Strong software engineering background with experience building modern distributed applications. • Experience with one or more programming languages such as Python, Elixir, Java, Go, or Node.js. • Experience designing and developing cloud-native applications, APIs, and microservices. • Experience working in Linux/Unix environments. • Experience with PostgreSQL, MySQL, or similar relational databases. • Experience with Git, CI/CD pipelines, automated testing, and Agile development practices. • Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent practical experience. • Strong communication skills with a passion for mentoring engineers and collaborating across technical teams. • Preferred Qualifications • Experience with Contact Center and Customer Experience technologies, including omnichannel engagement, intelligent routing, agent desktop applications, analytics, workforce engagement, and CRM integrations. • Knowledge of SIP, VoIP, WebRTC, call routing, and telecommunications technologies. • Experience with Elixir is highly desirable. • Experience with AWS, Azure, or Google Cloud. • Experience with Kubernetes, Docker, Infrastructure as Code, and observability platforms.

🏖️ Benefícios

• Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period • Matching 401K program - 100% match on 4%. • Employee Stock Purchase Plan after one year of service. • Flexible Time Off & Company Holidays • Entrepreneurial work environment partnered with high growth career opportunities