Senior Account Manager, Client Success – Field Operations

Vaga não está no LinkedIn

🕒 Julho 10

⚜️ Louisiana – Remoto

⚜️ Louisiana – Remote

💵 $80.000 - $100.000 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

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DISA Global Solutions, Inc.

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1987

🏥 Saúde

📦 Logística

💼 Consultoria

Healthcare • Logistics • Consulting

A DISA Global Solutions, Inc. é uma fornecedora líder em soluções de verificação de antecedentes, testes de drogas e álcool e compliance para empregadores. Desde 1986, a empresa ajuda empregadores a contratar e reter os melhores talentos ao oferecer soluções consolidadas que economizam tempo e recursos. A expertise da DISA inclui verificação de antecedentes, teste de drogas, serviços de saúde ocupacional, compliance em transporte e mais. Eles atendem a uma ampla gama de indústrias, incluindo saúde, transporte, varejo, finanças e entretenimento, entre outras. A DISA busca ajudar seus clientes a navegar por leis complexas de triagem, melhorar a segurança no local de trabalho e construir programas abrangentes de compliance. A empresa também é conhecida por suas soluções de gerenciamento de contratados e compliance em entretenimento. Com foco na integração de tecnologias inovadoras, a DISA Global Solutions busca aprimorar o compliance e a segurança da força de trabalho em toda a América do Norte.

Descrição

• Act as the main point of contact for a portfolio of assigned clients/owners, building trust and delivering proactive support and solutions. • Gain deep insight into each clients/owner's business model, hiring and onboarding processes, goals, KPIs, and workflows. • Develop and maintain detailed account and project plans that outline objectives, timelines, and progress for each client/owner. • Grow the account through Upsells and Cross Selling. • Serve as a strategic partner to client/owner by understanding their organizational structures and challenging them to consider innovative solutions. • Engage with client/owner stakeholders at all levels—from procurement teams to C-suite executives—to identify opportunities and close business. • Track and analyze sales trends, revenue generation, and potential competitive threats within accounts. • Consistently meet or exceed defined revenue targets and account growth objectives. • Ensure that all services provided align with client goals, expectations, and internal KPIs. • Lead and deliver impactful Quarterly Business Reviews (QBRs), highlighting service value, performance, and recommendations, often onsite and in person. • Prepare for and follow up on key meetings and engagements including presentations, site visits, and strategy sessions. • Proactively identify and resolve systemic issues, including performing root cause analysis and implementing solutions. • Coordinate with internal and external stakeholders to align on client/owner needs and project deliverables. • Oversee and follow up on client/owner escalations and open issues related to operations, billing, technology, or customer service. • Maintain accurate and up-to-date records of account activities, meetings, and communications in CRM (Salesforce). • Share and implement account management best practices across the team. • Participate in additional projects and responsibilities as needed.

🎯 Requisitos

• High School Diploma or GED required, bachelor's degree preferred, or equivalent work experience. • 7 years of experience in strategic Account Management, preferably in the pre-hire screening, background screening, or HR services industry. • Proven success managing complex solutions with senior-level stakeholders, including C-suite executives. • Strong communication, negotiation, and presentation skills. • Ability to build and sustain relationships across all levels of an organization. • Organized, self-motivated, and results-driven, with excellent attention to detail. • Professional demeanor with high business maturity and problem-solving capabilities. • High level of proficiency in Microsoft Office and CRM tools such as Salesforce. • Willingness to work flexible hours and travel occasionally for client meetings or industry events. • Strong business writing practices and analytical skills, including the ability to interpret business and technical documents.

🏖️ Benefícios

• Personal and Sick Paid Time Off. • 401k with a highly competitive match. • 11 Paid Holidays • Medical/Dental and Vision. • Group Life Insurance, HSA/FSA • Employee Assistance Program • Educational Assistance Program