Customer Success Manager – Legal AI Solutions

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🕒 Julho 9

❄️ Minnesota – Remoto

❄️ Minnesota – Remote

💵 $93.100 - $172.900 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Engenheiro de Soluções

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Thomson Reuters

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 2008

💼 Consultoria

⚖️ Jurídico

🛡️ Seguros

Consulting • Legal • Insurance

A Thomson Reuters é uma empresa global de conteúdo e tecnologia que oferece a profissionais soluções confiáveis e precisas nos setores jurídico, fiscal e de contabilidade, comércio internacional e gestão de riscos. A companhia disponibiliza um portfólio que inclui ferramentas de pesquisa jurídica, software de preparação fiscal, soluções de compliance e regulatórias, além de serviços de mídia, como a Reuters, para notícias globais. Com investimentos significativos em IA generativa, a Thomson Reuters segue inovando para ajudar profissionais a otimizar seus fluxos de trabalho e aprimorar a tomada de decisão. Suas plataformas atendem a diversos segmentos — como escritórios de advocacia, corporações, profissionais da área tributária e organizações de mídia —, fornecendo ferramentas essenciais que combinam tecnologia poderosa com conteúdo especializado aprofundado.

Descrição

• Engage regularly with senior executives to understand their goals and provide strategic guidance • Jointly create success plans with customers to deliver value and outcomes from Thomson Reuters' legal AI solutions • Collaborate with customers to identify their specific business challenges and design tailored workflows/use cases • Partner with customers to help gain executive sponsorship and define change management strategies • Ensure users are trained appropriately and define mutual strategies to grow adoption of TR Legal AI solutions • Capture value delivered to customers, lead executive business reviews, and develop the joint roadmap for success • Proactively address customer needs and identify opportunities for expansion

🎯 Requisitos

• Formal legal education (JD) or substantial experience working with legal technology, attorneys, or legal professionals • 5+ years of experience in Customer Success, Consulting with legal technology, Account Management, or a related role with leading legal tech consulting organizations or SaaS firms • Familiarity with legal technology or AI-driven platforms with a willingness to stay ahead of advancements in legal tech • Strong interpersonal and communication skills • Proven ability to build trusted relationships and act as a strategic advisor to customers • A proactive, personable approach to problem-solving • Ability to travel once a month

🏖️ Benefícios

• Flexible vacation • Two company-wide Mental Health Days off • Access to the Headspace app • Retirement savings • Tuition reimbursement • Employee incentive programs • Resources for mental, physical, and financial wellbeing • Competitive health, dental, vision, disability, and life insurance programs • 401k plan with company match • Paid holidays including two company mental health days off • Parental leave • Sabbatical leave • Optional hospital, accident and sickness insurance paid 100% by employee • Optional life and AD&D insurance paid 100% by employee • Flexible Spending and Health Savings Accounts • Fitness reimbursement • Access to Employee Assistance Program • Group Legal Identity Theft Protection benefit paid 100% by employee • Access to 529 Plan • Commuter benefits • Adoption & Surrogacy Assistance • Tuition Reimbursement • Access to Employee Stock Purchase Plan