Higher Education Solutions Consultant

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🕒 Julho 9

🏈 Alabama, Colorado, +16 estados a mais – Remoto

🏈 Alabama – Remote ⛰️ Colorado – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $100.000 - $140.000 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

💻 Engenheiro de Soluções

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Tripoint Solutions

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2013

🏛️ Governo

🔒 Cibersegurança

💼 Consultoria

Government • Cybersecurity • Consulting

A Tripoint Solutions é uma empresa de serviços de TI e soluções profissionais que oferece transformação digital, modernização de aplicações, operações e manutenção de sistemas legados, análise de dados, cibersegurança, engenharia de processos, gerenciamento de projetos e programas e aprendizagem instrucional. A empresa foca em soluções práticas e sustentáveis adaptadas às necessidades empresariais dos clientes e tem uma presença estabelecida no apoio a agências governamentais dos EUA e contratos federais (citando como exemplos o NIH/NITAAC, Comissão de Negociação de Futuros de Commodities, USACE, Universidade de Defesa Nacional e Escritório de Gerenciamento do Programa de Viagens de Defesa). A Tripoint enfatiza a modernização centrada em nuvem (destacando o status de parceiro da AWS), a responsabilidade patrimonial para a gestão de bens imóveis, e operações seguras e em conformidade para sistemas críticos de missão.

Descrição

• Lead business analysis activities for higher education technology, Salesforce, compliance, accreditation, and process improvement initiatives. • Gather, analyze, and document business requirements from stakeholders across admissions, registrar, academic operations, student services, institutional reporting, and leadership. • Develop business requirements documents, user stories, acceptance criteria, process flows, decision logs, meeting notes, and functional documentation. • Support Salesforce and Education Cloud-related initiatives, including student intake, applicant tracking, case management, student lifecycle tracking, reporting, and data visibility. • Analyze current-state workflows and identify process gaps, redundancies, compliance risks, policy misalignment, and opportunities for improvement. • Partner with Salesforce administrators, developers, data teams, and project managers to translate business requirements into technical solutions. • Support user acceptance testing, release readiness, demo preparation, stakeholder feedback sessions, and post-implementation validation. • Maintain Jira and Confluence documentation, including backlog items, sprint notes, requirements traceability, process documentation, and issue tracking. • Support accreditation readiness through evidence-based documentation, process standardization, policy alignment, and continuous improvement tracking. • Ensure processes and system recommendations align with FERPA, institutional policies, accreditation standards, reporting requirements, and student record integrity. • Facilitate meetings and working sessions with business users, technical teams, data teams, compliance stakeholders, and institutional leadership. • Provide recommendations that improve operational efficiency, user experience, student support, reporting accuracy, and institutional effectiveness.

🎯 Requisitos

• 8+ years of experience in higher education administration, consulting, business analysis, student services, compliance, or enterprise system support. • Strong knowledge of higher education operations, Salesforce or CRM systems, business requirements documentation, process mapping, stakeholder engagement, reporting needs, and accreditation/compliance documentation. • Bachelor’s degree in Education, Business, Information Technology, or a related field. • Experience supporting Salesforce, Salesforce Education Cloud, CRM systems, SIS platforms, or other student lifecycle technology. • Familiarity with Agile project environments, Jira, Confluence, backlog management, sprint planning, demos, and testing support. • Knowledge of accreditation readiness, compliance documentation, institutional effectiveness, continuous improvement, and evidence collection. • Understanding of FERPA, student record confidentiality, policy governance, and higher education compliance requirements. • Strong analytical, communication, facilitation, documentation, and stakeholder management skills.

🏖️ Benefícios

• Medical, Dental, Vision benefits with a national provider network • Flexible Spending and Health Savings Accounts (FSA & HSA) • Company-paid Life and Disability insurance including Short-Term, Long-Term, and Accidental Supplemental Insurance • Paid time off (PTO) • 11 paid holidays • 401(k) Retirement Plan • Professional Development Reimbursement Program to pursue undergraduate, graduate, training, and certifications • Monthly transportation, parking, and cell phone service reimbursement