Dynamic Customer Success Advisor

🔥 12 minutos atrás

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Docusign

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 2003

🛍️ Comércio Eletrônico

💸 Finanças

☁️ SaaS

eCommerce • Finance • SaaS

A Docusign é uma provedora líder de tecnologia de assinatura eletrônica e de Intelligent Agreement Management (IAM), permitindo que as organizações criem, gerenciem e protejam acordos de forma digital. Ela simplifica a gestão do ciclo de vida de contratos, automatiza processos documentais e aprimora a experiência do cliente ao transformar dados de acordos em insights acionáveis. Com uma plataforma confiável utilizada por milhões de pessoas no mundo todo, a Docusign ajuda empresas a reduzir riscos, economizar tempo e aumentar a eficiência em diversos setores, incluindo serviços financeiros, seguros, mercado imobiliário e governo.

Descrição

• Conduct 1-to-1 customer engagements focused on product adoption, value realization, and satisfaction • Prepare for meetings using customer goals, usage data, and support history • Follow defined success plans and frameworks to guide customers toward adoption milestones and retention drivers • Use consultative techniques to align Docusign solutions with customer goals, pain points, and industry-specific use cases • Identify growth opportunities and recommend feature adoption paths that support long-term business objectives • Influence renewal readiness by driving successful product usage and showcasing best practices • Collaborate with Product, Support, Renewals, and Sales to ensure a seamless, coordinated customer experience • Escalate blockers or recurring issues to senior team members and functional leads as needed • Maintain accurate engagement records and follow-ups in Salesforce and Gainsight • Meet performance targets related to engagement volume, CSAT, and adoption outcomes consistently • Build trust through clear, responsive communication and product expertise • Promote use of self-service resources and advocate for follow-up sessions to drive deeper adoption • Maintain strong product knowledge and stay informed on relevant customer industries and challenges • Support or lead product showcase sessions and webinars to promote advanced features and use cases

🎯 Requisitos

• 2+ years of experience in a customer-facing role such as Customer Success, Account Management, or Support • Experience conducting consultative customer engagements focused on product adoption, value realization, and satisfaction • Experience with customer engagement platforms (e.g., Salesforce, Gainsight) for tracking activities, documenting outcomes, and managing tasks • Experience interpreting customer usage data, support history, and feedback to tailor engagements and drive outcomes

🏖️ Benefícios

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities