Renewals Manager

🕒 Outubro 13

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $120.000 - $130.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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• Aberta há 29 dias.
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Doppel

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2022

🔒 Cibersegurança

🤖 Inteligência Artificial

☁️ SaaS

Cybersecurity • Artificial Intelligence • SaaS

Doppel é uma plataforma de defesa social engineering nativa de IA que protege organizações contra personificações, phishing, deepfakes e ataques de engenharia social multicanal impulsionados por IA. A plataforma unifica Proteção contra Riscos Digitais, Gestão de Riscos Humanos (simulação e treinamento de conscientização em segurança) e Segurança de E-mail para detectar, correlacionar (via Threat Graph) e remediar a infraestrutura dos atacantes em domínios, mídias sociais, redes de anúncios, telecomunicações, marketplaces e canais obscuros. Doppel enfatiza a automação de IA agente para detecção, derrubadas, triagem de phishing e fluxos de trabalho escaláveis de SOC, e tem como alvo clientes empresariais de setores como serviços financeiros, saúde, tecnologia, varejo e manufatura.

Descrição

• Design and implement Doppel's scalable renewals operating model, including lifecycle stages, ownership, exit criteria, escalation paths, and rules of engagement • Establish renewal motions for strategic, core, scaled, direct, channel, and auto-renewal customers • Build renewal forecasting and inspection cadence covering renewable ARR, expected renewals, churn, contraction, timing risk, and commercial blockers • Define renewal stages, forecast categories, risk definitions, and Salesforce data requirements • Develop playbooks, templates, customer and partner cadences, dashboards, reporting, and repeatable commercial workflows • Define commercial guardrails with Deal Desk, Finance, Legal, Sales, and CS leadership • Establish churn and contraction reason codes and identify systemic retention risks • Identify opportunities to automate renewal opportunity creation, reminders, quoting, risk detection, reporting, and administrative work • Personally own the end-to-end commercial renewal lifecycle from planning through quote, negotiation, procurement, signature, and close • Lead customer-facing renewal conversations covering pricing, uplift, term, multi-year options, scope changes, downsell, procurement, and contract execution • Own standard renewal quotes and route non-standard pricing or terms through DealHub and approvals • Maintain accurate renewal forecasts and Salesforce records • Partner with CSMs, AEs, leadership, executive sponsors, Finance, Legal, Deal Desk, RevOps, and channel partners • Identify renewal risk and drive mitigation plans • Coordinate partner-led renewals and combined renewal-and-expansion motions • Manage complex renewal structures including multi-year terms, co-terming, product changes, pricing adjustments, and approved exceptions • Coordinate signed renewals with Finance to ensure clean, billable transactions • Analyze renewal patterns and improve the operating model • Recommend how the Renewals function should scale as Doppel grows

🎯 Requisitos

• 5+ years of experience in SaaS renewals, account management, customer success, or another commercial post-sale role, with meaningful direct ownership of renewals • Demonstrated experience owning a renewal target or book of business and delivering strong retention outcomes with disciplined forecasting • Experience building or materially improving a renewals process, operating model, playbook, forecast methodology, or commercial cadence • Experience in cybersecurity or another complex B2B SaaS environment involving enterprise customers, channel partners, procurement, and legal stakeholders • Strong commercial judgment and negotiation skills across pricing, term, uplift, concessions, multi-year agreements, procurement, and contract execution • Ability to operate both strategically and tactically • Ability to distinguish customer-value risk from commercial or transaction risk and mobilize the right cross-functional team • Strong executive communication skills • Strong analytical skills and operational rigor • Strong Salesforce fluency • Experience with CPQ / DealHub-style quoting, forecasting tools, customer-success platforms, and contract workflows is highly valuable • Comfort operating in a fast-growing environment where roles and processes are evolving

🏖️ Benefícios

• Competitive compensation and meaningful equity • Flexible work environment • Comprehensive health benefits • PTO • Parental leave • Opportunity to build a critical recurring-revenue function from the ground up and have a direct impact on how Doppel scales

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