Director, Professional Services – North America

🕒 Agosto 11

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $168.313 - $227.718 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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Dotmatics

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

💼 Consultoria

🏥 Saúde

📦 Logística

Consulting • Healthcare • Logistics

A Dotmatics é uma plataforma de inteligência científica movida por IA que se especializa em gestão de dados e automação de fluxo de trabalho especificamente para descoberta científica multimodal. Ela facilita fluxos de trabalho de laboratório adaptativos, melhora a colaboração entre diversas disciplinas científicas e integra análises preditivas avançadas para acelerar a pesquisa e o desenvolvimento. Com um conjunto de produtos, incluindo soluções para bioinformática, quimioinformática e citometria de fluxo, a Dotmatics apoia pesquisadores na tomada de decisões informadas, agilização de operações e promoção da inovação em descoberta de medicamentos e ciência dos materiais.

Descrição

• Lead and develop the NAM Professional Services management team across scientific implementation and regional delivery. • Build a culture of accountability, collaboration and continuous improvement. • Develop organisational capability for Platform implementations and next-generation Luma solutions. • Build management capability and succession across the region. • Lead offshore resources. • Own regional services bookings, revenue, utilisation, margin, forecasting and delivery predictability. • Partner with Sales, PreSales, Support and Customer Success to shape, scope and govern services engagements. • Ensure commercial discipline across Statements of Work, change control, financial management and resource planning. • Identify delivery risks and drive mitigation plans. • Act as senior Professional Services leader for strategic NAM customer engagements. • Build executive customer relationships and lead executive governance, steering committees and major delivery escalations. • Ensure programmes deliver quality outcomes, customer value and commercial success. • Lead regional resource planning across Application Scientists, LATAM-based teams and partner delivery. • Develop scalable delivery capacity through offshore teams and strategic partners. • Partner with the Global PMO on delivery governance, forecasting and project management standards. • Drive continuous improvement in delivery quality, operational maturity and implementation predictability. • Collaborate with Sales, PreSales, STS, Support, Customer Success, Product, Finance, Legal and Partner teams. • Provide implementation insight for product evolution and service offerings. • Represent Professional Services in Luma planning, partner enablement and regional growth. • Support repeatable, scalable delivery models across the Platform business.

🎯 Requisitos

• Significant leadership experience within Professional Services, consulting or enterprise software delivery. • Experience leading managers and building high-performing regional organisations. • Ownership of commercial metrics including revenue, utilisation, margin, forecasting and capacity planning. • Experience leading complex customer implementations and executive governance. • Strong understanding of Statements of Work, project governance, scope management and change control. • Experience working closely with Sales, PreSales, Support, Product, Customer Success and Finance. • Experience building offshore, partner or blended delivery models. • Strong executive presence and ability to influence senior stakeholders across a global organisation. • Experience in scientific software, R&D informatics, ELN, LIMS, SDMS, lab automation and orchestration, data platforms, scientific workflow software or similar industry. • Ideally, experience in life sciences, pharma, biotech, chemicals, CROs or regulated research environments. • Deep understanding of services delivery for enterprise SaaS, cloud platforms, data platforms and digital transformation with complex workflow implementation. • Experience with PSA, CRM and project governance platforms such as OpenAir, Salesforce or Jira may be advantageous. • Experience in regulated environments, including GxP, may be advantageous.

🏖️ Benefícios

• Medical, Dental, Vision, Insurance • Health Spending Accounts • Wellness Benefits (Mental Health Apps and Fitness Perks) • Company-paid Life and Disability Insurance • 401k Retirement Plan (with 4% company match; immediate vesting) • Flexible Time off Plan (for US exempt employees) • Variable pay eligibility for certain positions