Client Success Manager

🕒 Julho 7

🏈 Ohio – Remoto

🏈 Ohio – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🤝 Parceiro de Cliente

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Drips

SiteLinkedInTodas as Vagas

51 - 200 funcionários

📣 Marketing

🤖 Inteligência Artificial

🤝 B2B

💰 Venture Round em 2021-10

Marketing • Artificial Intelligence • B2B

A Drips ajuda as empresas a se envolverem com seus consumidores de forma mais eficaz. Como fazemos isso? Através de uma plataforma de contato conversacional impulsionada por IA que inclui mensagens de texto bidirecionais com aspecto humano, chamadas agendadas e mensagens de correio de voz.

Descrição

• The Client Success Manager (CSM) works with mid-to-large enterprise accounts across various industries. • Establish themselves as a trusted advisor to drive successful client experience and support renewal and growth. • Lead Drips clients to achieve success metrics laid out for each campaign and address various business challenges through use of Drips campaigns. • Responsible for leading day-to-day client communication across their portfolio and delivering insightful performance reporting and analysis. • Engage in some performance troubleshooting, while appropriately delegating deeper investigations. • Execute job responsibilities within the framework of Drips Core Values. • Become an expert at campaign strategy and best practices for Drips campaigns, guidance towards realistic goals and success measures. • Utilize internal tools such as Salesforce and Tableau for campaign performance trends. • Own delivery of recurring performance reporting for client campaigns. • Own day-to-day client-facing communication and build relationships across client organizations. • Review Client Health scoring on a weekly basis and lead adjustments or escalations where needed.

🎯 Requisitos

• At least 4 years of experience as an Enterprise CSM or Enterprise Project Manager (client-facing), delivering managed service strongly preferred. • Adept with Microsoft Office suite. • Fast learner of software (Salesforce, Tableau). • Experience or comfort with using Microsoft Teams and other messenger services to communicate. • Comfortable translating complex ideas and issues to an uninformed audience. • Must be able to translate data into actionable business insights related to clients’ business goals and strategy. • Ability to manage and support tasks and due dates for multiple clients at once. • Strong organizational skills. • Keen ability to pay attention to the details. • Exceptional verbal and written skills. • Must be able to build comfortable and positive relationships with customer team members at varying levels, up to Executive level. • Must be a self-starter able to work with limited supervision. • Ability to work independently as well as part of a team in a remote environment.

🏖️ Benefícios

• Health insurance • Flexible work arrangements • Professional development opportunities