Client Success Manager

🕒 Julho 7

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FEDlogic, LLC

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2015

🏥 Saúde

🛡️ Seguros

📦 Logística

Healthcare • Insurance • Logistics

A FEDlogic, LLC é uma empresa de consultoria e advocacia em benefícios que conecta funcionários e suas famílias com navegadores especializados em programas de assistência federal e estadual. Oferece educação e advocacia imparciais, ilimitadas e patrocinadas por empregadores para programas como Medicare, Medicaid, Segurança Social, invalidez, benefícios para veteranos e tribais, auxiliando funcionários enfrentando crises de saúde majoritárias ou mudanças de vida a acessarem coberturas mais abrangentes e, frequentemente, de menor custo. Fundada em 2015, a FEDlogic atende empregadores em todo o país, reduz custos de planos autogeridos, apoia departamentos de RH e se especializa em traduzir regras complexas de benefícios governamentais em orientações práticas para os funcionários.

Descrição

• Build and maintain strong client relationships, offering comprehensive support to the client, with no initially assigned clients, while serving as a key point of contact. • Understand client needs and offer tailored solutions. • Collaborate internally to develop strategies for increased engagement. • Communicate with clients regularly through various channels, including meetings and reports. • Act as the client’s advocate, ensuring their needs are met and issues are resolved proactively. • Occasionally, present “pitch” deck presentations to potential clients. • Assist Client Development with prospective client presentations and communications. • Forecast intervention needs by utilizing data and reporting. • Complete administrative work by onboarding clients into customer relationship management system (CRM), building out client profiles and ensuring data in the CRM system is accurate and complete. • Contribute to a positive, supportive, and collaborative team environment. • Perform other duties as assigned to support client satisfaction and business growth.

🎯 Requisitos

• Strong communication, business acumen, platform, and interpersonal skills. • Ability to translate client requirements into actionable strategies and solutions. • Proficiency in Google Workspace, Microsoft Office, HubSpot, Salesforce, Tableau and Slack • Excellent organizational and time-management skills. • Bachelor’s degree in business administration, health administration or related field preferred. • Customer Service experience preferred. • Previous experience in the benefits and insurance industries preferred.

🏖️ Benefícios

• Flexible remote work environment • Paid Time Off (PTO) plus all federal holidays off • Comprehensive benefits package with health, dental, vision insurance group term life, short term disability, long term disability and voluntary life plans. • Numerous supplemental plans to assist employees. • Paid maternity, paternity and adoption leave. • Cancer Experts Now - supplemental plan • 401(k) with matching contributions. • Supportive and collaborative work environment. • Opportunity to be part of a rapidly growing company dedicated to making a difference in the lives of families.